About this episode
This episode discusses the involvement of sales reps in account management after closing a deal and its impact on business performance.
Should sales reps stay involved with customers after the deal is closed, or should there be a clean handoff to operations? In this episode, I unpack a question that comes up often in sales workshops and peer discussions: how involved should sales be once a new account is won? I explain why blurring the line between sales and account management can slow growth, dilute focus, and ultimately hurt performance. https://elitebsc.com
Topics covered
- sales
- account management
- customer relations
- business growth
Keywords
- sales reps
- operations
- performance
- workshops
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