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Recent episodes
How to Build Outstanding Customer Service for Your Patients & Referral Sources
Jan 13, 2026
1h 11m 20s
016- Turning Around Toxic Company Culture
Jul 18, 2025
32m 52s
DEI vs. EEOC Clarification
Jul 16, 2025
22m 18s
014 - Introduction to AAAHC 2023 v.42
Feb 17, 2023
35m 37s
013- What About Those Drills? Questions Answered.
Feb 11, 2023
28m 29s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 1/13/26 | How to Build Outstanding Customer Service for Your Patients & Referral Sources✨ | customer servicehealth care+3 | Roger Manning | Excellentia Advisory GroupExcellentia Podcast | ambulatory surgery centersphysician clinics | customer servicehealth care+4 | — | 1h 11m 20s | |
| 7/18/25 | 016- Turning Around Toxic Company Culture | Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control. This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management. Support the show | 32m 52s | ||||||
| 7/16/25 | DEI vs. EEOC Clarification | Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices. Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools. Support the show | 22m 18s | ||||||
| 2/17/23 | 014 - Introduction to AAAHC 2023 v.42 | Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC. Support the show | 35m 37s | ||||||
| 2/11/23 | 013- What About Those Drills? Questions Answered. | Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization. Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations. Support the show | 28m 29s | ||||||
| 2/11/21 | Team Building - A Manager's Self-Assessment | Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills. Support the show | 33m 43s | ||||||
| 5/1/20 | 011- Professionalism | Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and what unsavory characters you need to eliminate from your organization. Support the show | 44m 52s | ||||||
| 3/18/19 | 010 - ASC Success Series: An Interview With John Paoni | This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a successful ASC Administrator and learn about his new project, the first multi-specialty ASC in the State of Vermont. Support the show | 28m 13s | ||||||
| 3/11/19 | 009 - New Surgery Center Start Up Process | Cathy Montgomery and Roger Manning discuss the process of starting up a new ASC. Support the show | 18m 13s | ||||||
| 3/6/19 | 008 - Do's and Don'ts of Recruiting | Cathy Montgomery interviews Roger Manning on the topic of Recruiting Do's and Don'ts at Ambulatory Surgery Centers, as well as how to find the best candidate for your available position. Support the show | 22m 28s | ||||||
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| 2/25/19 | 007 - I Am Being Sued Over My Employee Handbook | Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to the importance of clear wording and intentions in your Employee Handbook in ambulatory surgery centers (small businesses.) Support the show | 15m 54s | ||||||
| 2/18/19 | 006: ASC Success Series: An Interview With Jim Stilley | This is our first ASC Success Series interview. Roger Manning interviews Jim Stilley, VP of Operations from VEI Michigan about his ASC industry successes. Support the show | 45m 39s | ||||||
| 2/11/19 | 005 - CMS Proposals | Cathy Montgomery discusses three (3) CMS proposed rule changes. Also, an introduction of Regina Robinson as faculty speaker at Excellentia University with upcoming webinar on Case Costing. Support the show | 13m 37s | ||||||
| 2/4/19 | 004 - Employee Misclassification and the Court of Law | Cathy Montgomery interviews Roger Manning on the human resource topic pertaining to employee misclassification in ambulatory surgery centers (small businesses) and how misclassification can put you on the losing end of a employment lawsuit. Support the show | 21m 12s | ||||||
| 1/28/19 | 003 - Lessons We Learn from a Notable New Jersey Survey | Cathy Montgomery reviews a notable New Jersey Survey in hopes to prepare your facility to avoid similar citations. Support the show | 16m 24s | ||||||
| 1/24/19 | 002-Emergency Operations Plan Discussion | Cathy Montgomery has a brief discussion as to the Emergency Operations Plan and what she is hearing as the most common surveyor citations. Support the show | 18m 11s | ||||||
| 1/16/19 | 001- Quality Reporting 2019 | This is Excellentia Advisory Group's first podcast episode. To kick it off, Cathy Montgomery, President of Excellentia Advisory Group will discuss briefly some important changes to ambulatory surgery center's Quality Reporting. Support the show | 16m 15s | ||||||
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