From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS.

About this episode

Jacqueline McGirr discusses transforming HR service delivery at Kerry Group through technology and AI.

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services (GBS) model, the importance of integrating IT and HR functions, and how they're using platforms like ServiceNow to streamline and enhance employee experiences globally.  Jackie also reflects on the role of AI in enabling more human-centred support—balancing automation with empathy, upskilling employees for the future, and preparing for agentic AI. She highlights Kerry’s forward-looking approach, including their newly formed AI Governance Forum and how GBS can evolve from a transactional hub to a strategic engine room for innovation and operational excellence.    If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to  executivecircleuki@servicenow.com…

People in this episode

Guest: Jacqueline McGirr

Topics covered

• employee experience
• AI
• Global Business Services
• HR service delivery
• automation
• technology integration

Keywords

• employee experience
• AI
• Kerry Group
• ServiceNow
• HR
• automation
• Global Business Services

Mentioned in this episode

Organizations: Kerry Group, ServiceNow, AI Governance Forum

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