Risk at Scale: Governing AI, Sustainability, and Responsible Technology at National Grid
From EXECUTIVE CIRCLE Podcast by ServiceNow Community
January 26, 2026 · 21 min
About this episode
Jody Elliott discusses the integration of responsible AI and sustainability at National Grid.
A conversation with Jody Elliott, Head of IT Risk and Sustainability at National Grid, on embedding responsible AI and sustainability at scale. In this episode of the ServiceNow Executive Circle Podcast, Jody Elliott, Head of IT Risk and Sustainability at National Grid, explores how sustainability, risk, and AI can work together to create real business value. Operating across critical national infrastructure in the UK and US, Jody shares why “good green operations are just good operations” and why sustainability and responsible AI must be embedded by design, not treated as standalone initiatives. The conversation covers: How IT sustainability, e-waste policy, emissions reduction, and regulatory compliance can drive efficiency, trust, and innovation Practical, real-world AI use cases, including how generative AI can improve compliance and risk oversight by analysing large volumes of unstructured data The importance of AI literacy, human-in-the-loop governance, and strong control frameworks How organisations should prepare for emerging regulation, including the EU AI Act and CSRD What’s next—from rising energy…
People in this episode
Host: ServiceNow Community
Guest: Jody Elliott
Topics covered
- AI governance
- sustainability
- risk management
- business value
- regulatory compliance
- emerging technology
Keywords
- responsible AI
- sustainability
- IT risk
- e-waste policy
- emissions reduction
- AI literacy
- human-in-the-loop governance
- regulatory compliance
Mentioned in this episode
Organizations: National Grid, ServiceNow
Places: UK, US
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