S3-E15 EPIC Listening with Gavin Scott

About this episode

Jacqueline Frost interviews customer experience expert Gavin Scott about the importance of listening in leadership and customer interactions.

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Gavin Scott, customer experience expert, facilitator and leadership coach. Having spent years working in customer service and leadership development, Gavin explains how listening became far more than simply hearing words. Through coaching customer conversations and developing leaders, he learned to recognise patterns, emotional cues and the moments that often go unnoticed. The conversation explores why ...

People in this episode

Host: Jacqueline Frost

Guest: Gavin Scott

Topics covered

• customer experience
• leadership coaching
• active listening
• emotional intelligence
• communication skills

Keywords

• listening
• customer service
• leadership development
• emotional cues
• coaching

Mentioned in this episode

Organizations: Finding Your EPIC

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