072: Embracing Technology with a Human-Centered Approach: Insights from Evan J. Schwartz
From Forward Thinking Experts by Sher Downing, PhD
April 27, 2026 · 53 min · Season 3 · Episode 72
About this episode
Evan J. Schwartz discusses the importance of a human-centered approach to digital transformation and sustainable innovation.
In this episode of Forward Thinking Experts , we sit down with Evan J. Schwartz to explore a refreshing and necessary perspective on digital transformation—one that puts people first . Evan challenges the typical tech-first mindset and makes a compelling case for why sustainable innovation depends on human-centered thinking. From AI and ERP systems to education and ethics, this conversation connects the dots between technology, business outcomes, and real human impact. Key Takeaways: People drive transformation — Technology succeeds or fails based on how well people adopt and engage with it AI is a tool, not a replacement — The future lies in blending human intuition with machine efficiency Sustainability is operational — It goes beyond ESG metrics into logistics, waste reduction, and cost savings ERP success hinges on change management — Organizational alignment matters as much as system selection Education must evolve — Preparing students for an AI-augmented world requires rethinking traditional models Ethics matter more than ever — Data privacy, governance, and responsible AI use are non-negotiable SMBs have opportunity — Smaller organizations can adopt smart, sustainable…
People in this episode
Host: Sher Downing
Guest: Evan J. Schwartz
Topics covered
- digital transformation
- human-centered approach
- sustainable innovation
- AI
- change management
- ethics
- education
Keywords
- technology
- business outcomes
- AI
- ERP systems
- data privacy
- sustainability
- change management
- education
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