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Recent episodes
Angela James - Scaling a Specialist Clinic Without Losing Clinical Quality
Apr 20, 2026
Unknown duration
From Clinic to Founder: Building a Scalable Business Beyond the Clinic with Barry Nguyen
Apr 13, 2026
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Why Great Clinics Are Built on Culture, Not Just Clinical Skill with Shan Morrison
Apr 6, 2026
Unknown duration
Hands-On or Hands-Off: What Actually Scales a Clinic?
Mar 30, 2026
Unknown duration
Mentoring That Retains Talent (Instead of Losing It)
Mar 23, 2026
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 4/20/26 |  Angela James - Scaling a Specialist Clinic Without Losing Clinical Quality | SummaryIn this episode, Randall Cooper interviews Angela James, a specialist pelvic health physiotherapist and founder of the Sydney Pelvic Clinic. They discuss Angela's journey from her life-changing experience in Thailand to building a successful multi-location practice, her approach to leadership, digital marketing, and expanding into men's and children's pelvic health.KeywordsPelvic health, physiotherapy, clinic growth, leadership, digital marketing, women's health, men's health, healthcare entrepreneurshipKey topicsAngela's journey from Thailand to founding Sydney Pelvic ClinicClinic growth and organisational structureLeadership and team management in healthcareDigital marketing and online presenceExpansion into men's and children's pelvic healthTakeawaysPassion and strong support systems enable clinic growthStructured leadership teams improve operational efficiencyEffective website design attracts and converts patientsOrganic growth can evolve into a sophisticated marketing strategyExpanding services to men and children addresses unmet needsSound bites"I couldn't waste time after the tsunami""Pelvic pain affects one in eight men""Patient outcomes are the key to success"Chapters00:00 Introduction to the Healthcare Business Thrivecast01:46 Angela James: A Multifaceted Professional05:38 Leadership and Team Structure in Healthcare09:26 The Catalyst: A Life-Changing Experience in Thailand14:01 From Solo Practice to Sydney Pelvic Clinic18:31 Building a Trustworthy Online Presence22:05 Innovative Programs for Pelvic Health25:40 Expanding into Men's and Children's Pelvic Health29:19 Key Factors for Clinic Growth and Longevity32:58 Looking Ahead: Future Plans and AspirationsResources:www.learn.physio - Evidence-based courses for health professionals | — | ||||||
| 4/13/26 | From Clinic to Founder: Building a Scalable Business Beyond the Clinic with Barry Nguyen | SummaryIn this episode of the Thrivecast, Michael Kenihan interviews Barry Nguyen, a seasoned physiotherapist and software engineer, about his career journey, innovative practice, and insights into AI and healthcare technology. They explore mentorship, clinical excellence, software development, and the future of physiotherapy.KeywordsPhysiotherapy, Healthcare Innovation, AI in Healthcare, Software Development, Clinical Practice, Mentorship, Business Growth, Digital Health, Medical Software, Professional DevelopmentKey topicsMentorship in healthcareDevelopment of Cliniscribe AIImpact of AI on physiotherapyBuilding a clinical and commercial practiceFuture of healthcare technologySound bites"Mentoring was elite, next to nothing.""Trust issues with AI in healthcare.""Careful about who you surround yourself with."Chapters00:00 Introduction to the Thrivecast and Guest Introduction02:45 Early Career Reflections and Mentorship06:22 The Importance of Clinical Reasoning and Structure08:35 Transition to Software Engineering and the Birth of Cliniscribe AI13:23 The Development and Commercialization of Cliniscribe AI17:09 Navigating the SaaS Environment and Compliance Issues20:51 The Future of AI in Healthcare and Ethical Considerations22:47 Balancing Clinical Practice with Software Development24:04 Contributions to the Profession and Advocacy26:22 Advice for Future Physiotherapists and Career InsightsResources:www.learn.physio - Evidence-based courses for health professionals | — | ||||||
| 4/6/26 | Why Great Clinics Are Built on Culture, Not Just Clinical Skill with Shan Morrison | SummaryIn this episode of the Healthcare Business Thrivecast, host Antony Hirst interviews pelvic health physiotherapist Shan Morrison. They discuss her career journey, the importance of clinical and non-clinical skills, clinic culture, leadership, and the value of owning property and seeking external advice for business growth.KeywordsPelvic health, physiotherapy, clinic management, leadership, business growth, healthcare practice, professional developmentKey TopicsCareer evolution from clinician to business leaderImportance of non-clinical skills in healthcareClinic culture and team developmentStrategic branding and rebranding in healthcareProperty ownership as a business assetTakeawaysBalancing clinical work with leadership and culture development is key to a successful practice.Continuous evolution and innovation in branding and service delivery attract referrers and patients.Strong team culture and shared core values underpin clinical excellence and business sustainability.Seeking external advice and coaching can significantly enhance business strategy and leadership.Ownership of property provides security and control, contributing to long-term stability.Sound bites"Follow your dreams""Never work a day in your life""Love what you do"Chapters00:00 Introduction to Pelvic Health Physiotherapy02:50 The Journey of a Physiotherapy Practice05:35 Evolving Business Strategies and Culture08:08 The Importance of Team Dynamics10:51 Navigating Challenges in Staff Management13:27 The Role of Property Ownership in Business16:27 Learning from Family Business Backgrounds19:03 Returning to Clinical Practice21:58 The Value of Mentorship and Coaching24:34 Advice for Future Practitionerswww.learn.physio - Evidence-based courses for health professionals | — | ||||||
| 3/30/26 | Hands-On or Hands-Off: What Actually Scales a Clinic? | SummaryThis episode explores the debate between hands-on manual therapy and hands-off exercise approaches in physiotherapy. Featuring insights from experienced clinicians, it examines research findings, clinical practices, and the commercial implications of treatment strategies.Keywordsphysiotherapy, manual therapy, exercise therapy, clinical research, patient rapport, treatment approaches, healthcare business, manual skills, therapy outcomesKey TopicsManual therapy's role in short-term pain reliefResearch evidence supporting combined treatment approachesThe importance of rapport and soft skills in therapyCommercial considerations of treatment modalitiesThe resurgence of manual skills in physiotherapySound bites"Rapport and trust are linked to manual skills""Touch and connection build compliance and rapport""AI may commodify exercises, but relationships matter"Chapters00:00 Introduction to the Healthcare Business Thrivecast01:46 The Evolution of Treatment Approaches05:26 The Role of Manual Therapy in Modern Practice10:38 Patient Satisfaction and Therapeutic Alliance15:51 The Importance of Soft Skills in Therapy21:01 Balancing Hands-On and Exercise-Based Approaches26:18 The Future of Therapy in the Age of AIResourcesLearn.Physio - https://www.learn.physio | — | ||||||
| 3/23/26 | Mentoring That Retains Talent (Instead of Losing It) | SummaryThis episode explores the importance of mentoring in healthcare practices, focusing on clinical and commercial mentoring, building effective relationships, and strategies for developing talent and retaining staff.Keywordsmentoring, healthcare, clinical skills, commercial success, talent retention, professional development, physiotherapy, practice managementKey topicsThe importance of mentoring in healthcare practicesDifferences between clinical and commercial mentoringHow to structure effective mentoring sessionsThe role of mentors in talent development and retentionUsing real-life stories and tools to enhance mentoringTakeawaysMentoring is crucial for attracting and retaining talent in healthcare.Effective mentoring requires structure, regularity, and clear objectives.Different skills are needed for clinical versus commercial mentoring.Mentors should use real-life stories and practical tools to teach.Multiple mentors with diverse expertise benefit professional growth.Sound bites"Structure and regularity are key to effective mentoring.""Use real-life stories and practical tools to teach.""Set clear, measurable objectives for mentoring."Chapters00:00 Introduction to Mentoring in Healthcare02:41 The Importance of Mentoring for Clinicians05:45 Identifying Effective Mentors08:42 The Role of Mentors in Career Development11:22 Responsibility in Mentoring Relationships14:04 Challenges in Mentoring16:52 The Difference Between Mentoring and Performance Reviews20:53 Structuring Effective Mentoring Sessions23:24 Final Tips for Successful MentoringResourcesLearn.Physio - https://www.learn.physio | — | ||||||
| 3/16/26 | The Clinic Triangle Is Broken – Here’s What to Fix | SummaryThis episode features a discussion among health professionals about innovative career paths, the importance of networking, and thinking outside traditional clinical roles. They share insights on leveraging opportunities outside the 'triangle' of conventional physiotherapy practice, including entrepreneurship, digital health, and personal branding.Keywordsphysiotherapy, healthcare innovation, career diversification, networking, entrepreneurship, digital health, personal branding, professional growth Key TopicsThinking outside the traditional clinical roleThe importance of networking and personal brandingOpportunities in digital health and entrepreneurshipSound bites"Getting the courage to just have a go is the biggest barrier""Networking and putting yourself out there creates opportunities""Conveying your why is what sells in the end"Chapters00:00 Introduction to the Healthcare Business Thrivecast02:54 Exploring Opportunities Beyond Traditional Practice05:33 Innovative Paths in Physiotherapy08:13 The Importance of Networking and Personal Branding10:58 Embracing Change and New Opportunities13:56 The Role of Younger Practitioners in Shaping the Future16:24 Conclusion and Final ThoughtsResourcesLearn.Physio - https://www.learn.physio | — | ||||||
| 3/9/26 | From One Clinic to 13 Across Asia: How Bevan Colless Built a Global Physio Business | SummaryIn this episode of the Healthcare Business Thrivecast, host Randall Cooper interviews Bevan Colless, a physiotherapist who co-founded Tokyo Physio with his wife, Vanessa. They discuss their journey from starting a single clinic in Tokyo to expanding to 13 clinics across Japan and Singapore, including ski resort locations. Bevan shares insights on managing a business with his wife, navigating the complexities of starting a clinic in a foreign country, and the importance of company culture. He also reflects on the unique challenges and opportunities in the healthcare market in Asia, particularly for expats. The conversation concludes with Bevan's advice to his younger self regarding business growth and organisation.TakeawaysBevan and Vanessa started Tokyo Physio in 2002 with no long-term plan.The couple has evolved their roles in the business over time.Starting a clinic in Japan presented unique challenges and opportunities.The expat community in Japan was a key market for their clinics.Bevan emphasises the importance of company culture and values.They have implemented structured training for seasonal staff in ski resorts.The cafe concept in their clinics enhances customer experience and visibility.Bevan believes Australian physiotherapists are among the best in the world.The business has grown significantly since hiring a consultant for the organisation.Future plans include expanding into more ski resorts and military bases.Chapters00:00 Introduction to Healthcare Business Thrivecast00:58 Bevan Collis: Journey to Tokyo Physio03:45 Building a Business Together: Bevan and Vanessa07:16 Starting a Clinic in Japan: The Early Days10:56 Expanding Beyond Tokyo: The Ski Resort Clinics14:24 Navigating the Business Landscape in Asia17:47 Creating a Positive Company Culture21:26 Balancing Clinical Work and Business Management24:50 Future Plans and Growth Opportunities28:38 The Unique Cafe Experience in Clinics32:01 Advice to His Younger SelfResources & Links: www.learn.physio - Evidence-based courses for health professionals | — | ||||||
| 3/2/26 | Attract, Don't Chase: Building a Powerful Brand That Brings Patients to You with Andrew Ford | SummaryIn this episode of the Healthcare Business Thrivecast, host Michael Kenahan speaks with marketing expert Andrew Ford about the importance of personal branding, mentorship, and effective networking in the healthcare business. They discuss the e-traction method, which helps professionals attract clients by understanding their true drivers and building a strong online presence. Andrew shares insights on identifying client avatars and the significance of having a supportive network for business success.TakeawaysGreat physiotherapy starts with great learning.Creating a powerful brand is essential for business success.Personal branding is crucial in today's market.Mentorship plays a vital role in personal and professional growth.Branding consists of three elements: people, business, and product.The e-traction method helps attract clients effectively.Networking is key to business opportunities and growth.Doing what you love leads to better business outcomes.Kindness in business fosters long-term relationships.Building a strong team enhances business success.TitlesUnlocking Success in Healthcare BusinessThe Power of Personal Branding sound bites"Your personal brand matters.""Do what you love in business.""Be kind; it costs nothing."Chapters00:00 Introduction to Healthcare Business Thrivecast01:02 Meet Andrew Ford: Marketing Expert02:26 The Importance of Personal Branding05:07 Influences from Early Life09:52 The Role of Mentorship13:07 Understanding Branding in Business17:17 The E-Traction Method Explained22:51 Identifying Your Client Avatar29:37 The Power of Networking33:39 Keys to Business SuccessResources & Links: www.learn.physio – Evidence-based courses for health professionals | — | ||||||
| 2/23/26 | Why Failure Builds Better Businesses - Antony Hirst interview with Dean Shepherd | Keywordshealthcare, entrepreneurship, business failure, emotional intelligence, learning from failure, small business, physiotherapy, mental health, business strategies, resilienceSummaryIn this episode of the Health Business Thrivecast, host Antony Hirst speaks with Dean Shepherd, a professor of entrepreneurship, about the complexities of failure in business. They explore how failure can be a learning opportunity, the importance of emotional intelligence in handling setbacks, and the need for small business owners to share their experiences to foster a supportive community. Dean offers practical advice for managing failure and emphasizes the significance of self-kindness and seeking help during challenging times.TakeawaysFailure is an opportunity to learn and grow.Entrepreneurs are motivated to try again after failure.It's essential to review and learn from failures.Venture capitalists prefer investing in those who have experienced failure.Acceptable failures are those that lead to learning.Sharing failures can improve systems and practices.Emotional intelligence is crucial for learning from failure.Self-kindness is important during tough times.Seek help when struggling with business challenges.Emotional mindfulness helps in coping with failure. sound bites"We need to think through the failure.""It's okay to fail, as long as we learn.""Seek help when you're struggling with failure."Chapters00:00 Introduction to the Health Business Thrivecast02:20 Understanding Failure in Business09:18 Learning from Failure: The Entrepreneurial Perspective17:23 Emotional Intelligence and Handling Failure21:00 Advice for Managing Business FailureResources & Links:www.learn.physio – Evidence-based courses for health professionals | — | ||||||
| 2/16/26 | Why Most Physio Clinics Are Undercharging - And What To Do About It | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Anthony Hurst delve into the critical topic of physiotherapy fees and the recent APA report that outlines recommended fee structures. The discussion covers the historical context of fee setting in the physiotherapy profession, the process behind the APA's recommendations, and the importance of creating a sustainable practice. The hosts emphasise the need for practitioners to understand their worth, the competitive landscape, and the necessity of educating themselves and their clients about appropriate pricing. The episode concludes with practical advice for clinic owners on implementing these recommendations and fostering a culture of value within their practices.TakeawaysThe APA report provides a much-needed benchmark for physiotherapy fees.Creating a discussion point about fees is essential for the profession.Practitioners should not compete solely on price.The historical context of fee setting has led to low rates in physiotherapy.Education about business practices is crucial for clinic owners.Market competition influences fee structures significantly.The report serves as an educational tool for practice owners.Physiotherapists need to recognise and communicate their value.Industry feedback has been overwhelmingly positive on the report.Implementing the recommended fees can lead to a more sustainable practice.Chapters00:00 Introduction to the Healthcare Business Thrivecast02:21 The Importance of Fee Structures in Physiotherapy06:50 The Nouse Report: Insights and Recommendations12:38 Understanding the Recommended Hourly Rate18:06 Discussion on Experience and Specialisation in Fees23:34 The Importance of Specialist Qualifications25:42 Reception of the New Fee Structure27:54 The Value of Physiotherapy and Market Perception31:26 Engaging Younger Physiotherapists34:04 Addressing Health Fund Reactions34:36 Confidence in Fee Adjustments37:37 Advice for Clinic Owners on Fee Structures | — | ||||||
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| 2/10/26 | The Five Questions Every Clinic Owner Eventually Asks | SummaryIn this episode of the Healthcare Business Thrivecast, the hosts discuss essential elements for healthcare professionals to thrive in their practices. Key topics include understanding practice culture, identifying success metrics, the role of mentoring in commercial growth, the need for clear career paths, and the importance of maintaining a clean profit-and-loss statement for practice valuation. The conversation emphasises the interconnectedness of these elements and their impact on the overall success of healthcare practices.TakeawaysPractice culture is crucial for growth and retention.Key metrics should be simple and understood by all.Mentoring should include commercial aspects, not just clinical.Career paths need to be clearly defined for practitioners.A clean P&L is essential for practice valuation.Collaboration is key when setting KPIs.Simplicity in measurement leads to better analysis.Understanding practice culture takes time and effort.Continuous learning is vital for professional growth.Look outside the industry for best practices. Chapters00:00 Understanding Practice Culture10:30 Identifying Key Metrics18:08 The Importance of Commercial Mentoring24:12 Navigating Career Paths in Healthcare27:16 The Significance of a Clean P&L | — | ||||||
| 2/6/26 | Can You Keep Your Best Practitioners - Or Are You Training Your Future Competitors? | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Anthony Hirst discuss the evolving landscape of healthcare practices, with a focus on the challenges of retaining talented practitioners in private practice. They explore various strategies for staff retention, the importance of flexibility and options for practitioners, and the generational differences in work ethic. The conversation emphasises the need for honest communication between practice owners and staff, and the importance of adapting to evolving industry expectations. The episode concludes with insights on financial structures and vertical progression for practitioners.TakeawaysThe importance of adapting to changing dynamics in healthcare.Retaining talent is crucial for the sustainability of practices.Offering options and flexibility can enhance staff satisfaction.Generational differences impact work expectations and ethics.Honest communication is key to understanding staff needs.Practitioners may not always aspire to own a practice.Financial structures should reflect the contributions of experienced practitioners.Creating a supportive culture can lead to better retention.It's acceptable for staff to leave and succeed elsewhere.Practice owners should focus on mutual expectations with their staff.Chapters00:00 Introduction to the Healthcare Business Thrivecast02:00 New Format and Exciting Changes for 202602:46 Retaining Practitioners: A Balancing Act08:09 Strategies for Staff Retention and Development13:38 The Importance of Open Communication19:27 Adapting to Generational Changes in Practice Ownership25:01 The Future of Fee Structures and Practitioner Progression | — | ||||||
| 11/10/25 | A Discussion with Physiotherapist Cameron Tudor | SummaryIn this episode of the Healthcare Business Thrivecast, Randall Cooper speaks with Cameron Tudor, a seasoned physiotherapist and entrepreneur with over two decades of experience. They discuss Cameron's journey from Australia to the UK, the importance of patient experience in healthcare, and the challenges of starting and managing a physiotherapy practice. Cameron shares insights on catering to VIP clients, expanding his business, and reflecting on his career decisions, emphasising the need for balance between work and family life.TakeawaysCameron Tudor emphasises the importance of patient experience in healthcare.He believes that the patient's journey begins with their first contact with the clinic.Cameron emphasises the importance of physiotherapists' understanding the business aspects of their practice.He shares his experience of moving to the UK and the differences in healthcare culture.Cameron discusses the challenges of starting a business in a new country.He emphasises the importance of treating all clients equally, regardless of their social status.Cameron discusses the importance of having a clear vision for the future.He advises young professionals to take risks and not wait for the perfect moment to start their careers.Cameron shares his experience of managing multiple clinics and the challenges that come with it.He emphasises the need for work-life balance and being present for family. Chapters00:00 Introduction to the Healthcare Business Thrivecast01:50 Cameron Tudor's Journey in Physiotherapy05:13 The Importance of Patient Experience10:01 Transitioning to the UK: Challenges and Opportunities15:24 Starting a Business in a New Country20:17 Catering to VIP Clients in Healthcare25:36 Expanding and Managing Multiple Clinics30:19 Reflections on Business Decisions and Future Goals | — | ||||||
| 10/28/25 | Own It - Or Don’t: The Truth About Running a Health Business | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kinnerhan, and Anthony Hurst discuss the various aspects of owning a healthcare practice. They explore the benefits and challenges of practice ownership, the importance of maintaining a positive mindset, and strategies for navigating difficulties. The conversation also touches on the significance of mentorship, the satisfaction derived from helping others, and the planning required to exit a practice. Ultimately, the hosts encourage listeners to embrace the opportunities that come with being a practice owner and to take control of their professional journeys.TakeawaysOwning a practice allows for greater control over one's career.It's essential to focus on the positives of practice ownership.Mentorship plays a crucial role in professional development.A positive mindset can influence a practice's success.Practice owners should reflect on their satisfaction and happiness.Planning is key when considering an exit strategy.It's essential to seek professional help when selling a practice.Practice ownership can lead to financial rewards if managed well.Not everyone is suited for practice ownership, and that's okay.Life should be enjoyable, not just a slog. Chapters00:00 Introduction to Healthcare Business Thrivecast02:51 The Benefits of Owning a Practice05:46 Mastering Your Own Destiny08:34 Finding Satisfaction in Practice Ownership11:15 The Importance of Mentorship and Growth14:10 Overcoming Challenges in Practice Management16:45 Planning for Exit Strategies19:39 The Power of Positivity in Practice Ownership22:33 Final Thoughts and Encouragement | — | ||||||
| 10/14/25 | From Physio to Founder: Ibrahim Samaan on Building Purifas | SummaryIn this episode of the Healthcare Business Thrivecast, Randall Cooper interviews Ibrahim Samaan, a physiotherapist-turned-entrepreneur who founded Purifass, a company focused on enhancing hygiene in healthcare settings. Ibrahim shares his journey from clinical practice to product development, discussing the challenges he faced, the impact of COVID-19 on his business, and the importance of market testing. He reflects on the differences between running a clinical practice and a product-based business, the significance of awards in building trust, and offers advice for aspiring entrepreneurs in the healthcare sector. The conversation highlights the importance of believing in one's product, the significance of a solid support network, and the value of business education.TakeawaysIbrahim transitioned from being a clinician to an entrepreneur.Purifass focuses on improving hygiene in healthcare settings.The first product was a face shield developed for personal use.Ibrahim faced challenges in product development and manufacturing.COVID-19 increased awareness and demand for hygiene products.Running a product-based business requires different strategies than a clinical practice.Awards can help build trust and credibility in the market.Market testing is crucial before launching a product.Balancing clinical work and business can be challenging.Business education can provide valuable insights for entrepreneurs.Chapters00:00 Introduction to Healthcare Business Thrivecast01:27 Ibrahim Samaan's Journey from Clinician to Entrepreneur05:24 The Birth of Purifass: Identifying a Market Need10:53 Navigating the Challenges of Product Development17:07 The Impact of COVID-19 on Business18:20 Comparing Clinical Practice and Product Entrepreneurship20:16 Winning Awards and Building Trust21:49 Balancing Clinical Work and Business Growth22:50 Advice for Aspiring Product Entrepreneurs25:12 Reflecting on Business Education and Growth26:09 Future Goals and Innovations for Purifass | — | ||||||
| 9/30/25 | People. Practice. Profit: What Makes a Clinic Truly Healthy | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential elements of running a successful healthcare practice. They emphasise the importance of focusing on people, creating a positive culture, and ensuring operational excellence. The conversation also highlights the need for continuous professional development, engagement, and protecting the business through strategic planning. The hosts share valuable insights and practical tips for healthcare professionals looking to thrive in their practices.TakeawaysHealth care is about people at the end of the day.The practice is about culture and service values.Developing leaders within your practice is crucial.Engagement and development lead to retention.Operational excellence is key to practice success.Protecting your business is often overlooked.Creating a positive vibe enhances patient experience.Networking is essential for business growth.Involve your team in strategic planning.Lead by example to foster a strong culture.Chapters00:00 Introduction to Healthcare Business Thrivecast02:52 People, Practice, and Profit05:37 The Importance of Culture in Practices08:41 Engagement and Development of Staff11:12 Operational Excellence in Healthcare Practices14:10 The Role of Professional Development17:03 Marketing and Patient Engagement19:47 Corporate Practices and Their Challenges22:50 Protecting the Business25:38 Final Takeaways and Closing Thoughts | — | ||||||
| 9/16/25 | From Burnout to a Thriving Physio Business: Kelly Wilkie’s 25-Year Journey | SummaryIn this episode of the Healthcare Business Thrivecast, host Randall Cooper speaks with Kelly Wilkie, a successful physiotherapist and business owner. Kelly shares her journey from starting her own practice to managing a thriving clinic in Tasmania. The conversation covers various themes, including the challenges of burnout in healthcare, the importance of staff well-being, and strategies for attracting and retaining talent. Kelly also discusses her future goals of building a purpose-built facility for healthcare professionals, emphasising the need for collaboration and innovation in the industry.TakeawaysKelly Wilkie started her own practice to prioritise her health and happiness.Burnout is a significant issue in the physiotherapy profession.The importance of core values in maintaining staff well-being.Profit should not be a taboo topic in healthcare businesses.Targeting local talent helps retain staff in Tasmania.Flexibility in work arrangements is essential for achieving a work-life balance.Effective communication with partners is essential for business success.Having processes in place allows for smoother operations when travelling.Selecting the right business partners is crucial for driving growth.Future goals include building a collaborative healthcare facility.Chapters00:00 Introduction to the Healthcare Business Thrivecast01:22 Kelly Wilkie: A Journey in Physiotherapy05:14 Overcoming Burnout in Physiotherapy09:02 Starting a Physiotherapy Practice from Scratch11:18 Creating a Supportive Work Environment14:59 Balancing Profitability and Staff Well-being18:23 Retaining Talent in a Competitive Market19:41 Juggling Family and Career24:34 Navigating Business Partnerships27:24 Future Goals: Purpose-Built Facilities | — | ||||||
| 9/2/25 | Running in the Red Zone: How to Spot It, Fix It, and Evolve | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenahan, and Antony Hirst discuss the concept of 'running in the red zone'—a state of overwhelm and stress that many healthcare practitioners experience. They explore the symptoms and effects of this state, strategies for managing it, the importance of structure and planning, and the health implications of sustained stress. The conversation emphasises the need for reflection, mentorship, and support to navigate the challenges of practice management and avoid burnout.TakeawaysRunning in the red zone can lead to burnout and resentment.Identifying symptoms of being in the red zone is crucial.Practice owners often feel overwhelmed and lack control.Creating structure can help manage daily operations better.Mental health is significantly affected by stress in practice management.Regular reflection time is essential for clarity and decision-making.Financial pressures can exacerbate feelings of being in the red zone.Mentorship and support are vital for navigating challenges.Delegation is key to avoiding overwhelm in practice management.It's important to recognise when to seek help and make changes.Chapters00:00 Introduction to Running in the Red Zone01:42 Identifying the Red Zone05:16 The Impact of the Red Zone on Health11:13 Strategies for Managing the Red Zone20:04 Navigating Financial Constraints29:06 Conclusion and Future DiscussionsInstagram@hcbthrivecast | — | ||||||
| 8/19/25 | Productivity in Healthcare: What It Is and How to Build It | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Anthony Hirst discuss the critical themes of productivity and engagement in healthcare practices. They explore the challenges faced by new practitioners, the shift from commission-based to salary models, and the importance of setting clear expectations and fostering a culture of productivity. The conversation highlights the need for structured planning, measuring engagement, and adapting to generational changes in the workforce. The episode concludes with practical tips for enhancing productivity and engagement in clinical settings.TakeawaysProductivity is not just about seeing patients; it's about effective time management.Engagement is crucial for productivity; practitioners must feel connected to their work.Setting clear expectations during induction can improve productivity.The shift to salary models has changed how practitioners view their productivity.Practice owners need to create a culture that encourages productivity and engagement.Structured planning and clear objectives can help manage productivity effectively.Feedback from colleagues can help measure engagement and productivity.Practitioners should be encouraged to take on responsibilities beyond patient care.Adapting to generational changes in expectations is essential for practice success.Creating opportunities for professional development can enhance engagement. Chapters00:00 Introduction to Healthcare Business Thrivecast01:10 The Importance of Productivity in Healthcare03:58 Engagement vs. Productivity: A Generational Perspective08:03 Salary vs. Commission: Shifting Payment Models10:43 Incentivising Productivity in a Salary-Based Model14:21 Delegation and Responsibility in Practice Management17:57 The Role of Planning in Enhancing Productivity22:26 Measuring Engagement and Productivity25:07 Key Takeaways and Tips for PractitionersInstagram@hcbthrivecast | — | ||||||
| 8/5/25 | What it Really Takes to Start Your Own Practice | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential considerations for healthcare professionals contemplating the start of their practice. They explore philosophical questions, motivations, risk assessment, personality traits, and the importance of mentorship and business acumen. The conversation emphasises the need for preparation, understanding the realities of business ownership, and the common misconceptions that can mislead aspiring entrepreneurs in the healthcare field.TakeawaysStarting a practice requires both philosophical and practical considerations.Understanding your motivations is crucial before starting a business.Assessing risk appetite is essential for potential business owners.Timing is essential; there's rarely a perfect moment to start a business.Personality traits can significantly impact business success.Having a support system or mentor is critical for new business owners.Business acumen is as important as clinical skills for success.Continuous learning and preparation are necessary for aspiring business owners.Identifying suitable candidates for business ownership is key to success.Chapters00:00 Introduction to the Thrivecast01:05 Starting Your Own Practice: Initial Thoughts03:58 Philosophical Considerations of Business06:35 Assessing Suitability for Business Ownership09:35 Understanding Risk and Career Progression12:03 The Importance of Resilience and Support16:03 Legacy and Motivation in Business17:34 Upskilling Beyond Clinical Training20:28 Business Planning and Strategy25:04 Identifying the Right Candidates for Business28:37 Common Misconceptions About Business Ownership30:27 Practical Steps to Start a PracticeInstagram@hcbthrivecast | — | ||||||
| 7/22/25 | Selling Care, Not Appointments | SummaryIn this episode of the Healthcare Business Thrivecast, Randall Cooper, Michael Kenihan, and Antony Hirst discuss the evolving landscape of healthcare, focusing on the importance of selling care rather than just appointments. They explore the impact of AI on healthcare delivery, the shift towards a package of care models, and the successful business model of Kieser in rehabilitation. The conversation emphasises the need for clinics to adapt to these changes and implement effective care packages to enhance patient outcomes and business sustainability.TakeawaysSelling care, not just appointments, is crucial.Artificial intelligence (AI) is transforming how patients access healthcare information.Episodic care models may become less relevant.Patients are willing to pay for outcomes and effective care.Kieser exemplifies a successful package of care model.Membership models can provide stability for clinics.Building an experience is key to patient satisfaction.Clinics should market themselves as safe and expert-led.Ongoing care is more valuable than isolated appointments.The healthcare industry must adapt to changing patient needs.Chapters00:00 Introduction to Healthcare Business Thrivecast01:15 The Value of Membership in Healthcare04:23 AI's Impact on Healthcare Delivery11:09 The Shift Towards Package of Care Models17:40 Kieser's Successful Membership Model25:06 Implementing Packages of Care in ClinicsInstagram@hcbthrivecast | — | ||||||
| 7/8/25 | How to Attract and Keep Great People in Your Practice | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the essential strategies for attracting, training, and retaining talent in the healthcare sector. They emphasise the importance of creating a positive workplace culture, effective induction programs, and ongoing mentorship to ensure practitioners feel valued and engaged. The conversation also explores the importance of career progression and succession planning in fostering long-term success in healthcare practices.TakeawaysAttracting the right individuals is crucial for achieving success in healthcare.Good medicine is fundamentally about good people.Induction programs should be comprehensive and engaging.Mentoring is crucial to the development of practitioners' careers.Retention strategies must focus on providing opportunities for growth.Performance management should focus on improvement, rather than punishment.Creating a positive workplace culture attracts talent.Career progression is essential for retaining skilled practitioners.Succession planning is vital for the future of healthcare practices.Continuous recruitment should be a priority for healthcare businesses.Chapters00:00 Introduction to Healthcare Business Thrivecast01:49 Attracting the Right People in Healthcare05:48 The Importance of Induction and Integration11:49 Training, Teaching, and Mentoring Staff18:02 Retention Strategies in Healthcare Practices23:29 Succession Planning and Career DevelopmentInstagram@hcbthrivecast | — | ||||||
| 6/24/25 | Customer Experience Counts in Healthcare | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst explore the crucial role of customer experience in healthcare. They discuss how clinics can enhance patient interactions from the first point of contact through to follow-up care. The conversation emphasises the importance of balancing clinical ability with exceptional customer service and how a well-rounded approach can lead to thriving practices. The hosts share personal anecdotes and insights on creating memorable experiences for patients, the importance of training staff, and the necessity of consistency in service delivery.TakeawaysCustomer experience is as important as clinical ability.Patients judge their experience based on more than just the treatment itself.The journey of customer experience starts before the patient arrives.Creating a welcoming environment can enhance patient satisfaction.Training staff in customer service is crucial for practice success.Consistency in service delivery builds trust with patients.Feedback from patients can guide improvements in service.A memorable experience can lead to patient loyalty.Investing in customer experience can yield financial returns.Understanding the benefits of features is key to effective service.Chapters00:00 Introduction to Healthcare Business Thrivecast00:48 The Importance of Customer Experience06:15 The Three C's of Clinic Success10:54 Understanding Customer Experience Beyond the Clinic13:35 Training for Front of House Staff18:23 Creating a Welcoming Environment24:05 Balancing Fit-Out Costs with Customer Experience28:01 Consistency in Customer ExperienceInstagram@hcbthrivecast | — | ||||||
| 6/10/25 | Rethinking CPD in Physiotherapy | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Anthony Hurst, and Michael Kenihan discuss the critical importance of continuing education for healthcare professionals, particularly physiotherapists. They explore the various forms of education available, the overwhelming amount of research and information, and the barriers that practitioners face in pursuing professional development. The conversation also touches on the return on investment for continuing education, effective strategies for professional development, and the role of social media in learning for new graduates. The episode emphasizes the need for a culture of continuous learning and the importance of trust in educational resources.TakeawaysContinuing education is vital for career growth in healthcare.The volume of research can overwhelm practitioners.Guidance on what to read is essential for young clinicians.Trust in educational platforms is crucial for effective learning.Self-responsibility for ongoing professional development is necessary.Barriers to education include financial constraints and time limitations.Interactive and varied learning methods enhance professional development.E-learning can be as effective as traditional face-to-face education.A culture of continuous learning benefits both clinics and individuals.Social media can supplement learning but should not replace quality education.Chapters00:00 Introduction to Healthcare Business Thrivecast02:14 The Importance of Continuing Education for Physiotherapists10:49 Understanding Barriers to Professional Development18:35 Evaluating the Return on Investment in Continuing Education20:48 Effective Professional Development Strategies28:53 The Role of Social Media in Learning for New GraduatesInstagram@hcbthrivecast | — | ||||||
| 5/27/25 | Culture That Builds Clinics | SummaryIn this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hurst delve into the critical topic of practice culture in healthcare. They discuss the importance of fostering a positive culture, the role of leadership, and the need for empowerment and growth among staff. The conversation highlights the balance between efficiency and effectiveness, the characteristics of a supportive work environment, and the alignment of values with daily practices. The episode concludes with actionable tips for creating a thriving culture in healthcare settings.TakeawaysA great practice culture is essential for success in healthcare.Culture influences patient care and staff retention.Leadership style significantly impacts practice culture.Empowerment and growth opportunities enhance staff satisfaction.Effective communication is key to a positive culture.Celebrating staff achievements fosters a supportive environment.Efficiency should not compromise effective patient interactions.Creating a sense of belonging is crucial for staff morale.Values must be lived, not just displayed on walls.Continuous professional development is vital for staff engagement.Chapters00:00 Introduction to Healthcare Business Thrivecast01:01 The Importance of Practice Culture03:59 Defining and Understanding Culture05:13 Building a Positive Culture09:46 Empowered Work Environment16:12 Characteristics of a Thriving Practice25:17 Aligning Values with Practice Culture27:50 Key Takeaways for Practice OwnersInstagram@hcbthrivecast | — | ||||||
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