Jim Dragatsis on the nuance of resupply

About this episode

Jim Dragatsis discusses the importance of patient engagement in the success of HME providers' resupply programs.

Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve. In this episode of HME News in 10 Jim Dragatsis, president of resupply at ACU-Serve, drills into the art of patient engagement and its impact on the success of an HME provider’s resupply program. What makes a resupply program thrive? Dragatsis shares how providers must tailor their communication strategies to patient demographics and preferences, continuously monitor attrition rates, and refine their approach to keep patients engaged. The payoff? Enhanced CPAP therapy adherence and consistent monthly revenue. Tune in for practical insights and a candid look at what it takes to make resupply work. Hosts: Liz Beaulieu Theresa Flaherty Guest: Jim Dragatsis

People in this episode

Hosts: Liz Beaulieu, Theresa Flaherty

Guest: Jim Dragatsis

Topics covered

• resupply
• patient engagement
• HME provider
• CPAP therapy adherence

Keywords

• communication strategies
• attrition rates
• monthly revenue

Sponsors

ACU-Serve

Mentioned in this episode

Products: CPAP therapy

Books & works: HME News in 10

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