The Concierge Mindset - Burak Ipekci

About this episode

Burak Ipekci discusses the evolving landscape of the hospitality industry and the importance of a concierge mindset.

In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his case for why the hospitality industry is splitting into two distinct businesses, and why only one of them can justify calling itself a hotel. He explains the "concierge mindset" as a philosophy that should run through every role, why emotional engagement is the only thing that justifies a premium ADR, and why teams that don't feel welcomed at the d...

People in this episode

Host: Josiah Mackenzie

Guest: Burak Ipekci

Topics covered

• hospitality industry
• concierge mindset
• emotional engagement
• hotel business
• team dynamics

Keywords

• hospitality
• concierge
• premium ADR
• emotional engagement
• hotel business

Mentioned in this episode

Organizations: Les Clefs d'Or International

Places: The Royal Horseguards Hotel

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