Humans in the Hot Seat: Travel Advisor Natalia Yepes on Preparing for (and Handling) a Crisis

About this episode

Natalia Yepes shares her expertise in crisis management as a travel advisor, drawing from her experience as a flight attendant.

Hey everyone, it's Emma Weissmann, the host of Humans in the Hot Seat, a spinoff series from Humans of Travel. This Hot Seat episode features travel advisor Natalia Yepes, owner of Adventuresque Travel Boutique . As a former flight attendant for both American Airlines and United Airlines, Yepes is skilled in the art of handling difficult, sometimes dangerous situations, and navigating through them with ease and a sense of calm.  During this episode, she shares how her training has translated to her role as a travel advisor, and offers advice to fellow agents on how to manage their own crises in business. This episode is sponsored by the AmaWaterways . RESOURCES MENTIONED IN THIS EPISODE Future Leaders in Travel Yepes on Instagram Adventuresque Travel Boutique  ABOUT YOUR HOST   Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME. TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West…

People in this episode

Host: Emma Weissmann

Guest: Natalia Yepes

Topics covered

• crisis management
• travel advisory
• professional training
• travel industry
• business advice

Keywords

• crisis handling
• travel advisor
• Adventuresque Travel Boutique
• travel industry
• business management

Sponsors

AmaWaterways

Mentioned in this episode

Organizations: Adventuresque Travel Boutique, TravelAge West, American Airlines, United Airlines, Trade Secrets, AGENTatHOME

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