Leader to Leader

Healthcare is evolving at an unprecedented pace, driven by cutting-edge digital innovations that promise to transform patient care and operational efficiency alike.In this episode, Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina, shares how MUSC is pioneering innovations in healthcare delivery. From pushing AI and its capabilities for tools such as voice bots to streamlining patient access to care to implementing robotic process automation to optimize workflow, Crystal has tons of insight into how MUSC is improving its services. Learn more about Healthcare IT Leaders.In this episode, you’ll learn:How MUSC uses AI tools and voice bots like “Emily” to streamline patient scheduling and reduce clinician burnout.Why starting small with pilot programs can drive successful large-scale digital transformation projects.The role of automation in closing care gaps and improving operational efficiency, from mammogram reminders to prior authorization approvals.Jump into the conversation:(00:00) Introducing to Crystal Broj(02:23) Enhancing patient care with seamless access and AI-driven tools(04:27) Early successes and lessons from launching a voice bot(09:17) Reducing provider after-hours work through ambient scribing technology(16:53) Leveraging robotic process automation for operational efficiency(20:21) Exploring future trends in AI and healthcare innovation

True leaders can transform setbacks into success. In this episode, Dr. Robert Adamson, Executive Vice President and Chief Information Officer at RWJBarnabas Health, shares his remarkable journey of leading one of the largest program rollouts across multiple hospitals and healthcare locations amidst the chaos of the COVID-19 pandemic.For healthcare technology executives, this episode is a goldmine of practical advice, inspirational stories, and thought-provoking discussions on the future of AI in healthcare. From managing risks during the pandemic to fostering care and collaboration between hospitals, Dr. Adamson’s leadership shines through. Learn more about Healthcare IT Leaders.In this episode, you’ll learn:Dr. Robert Adamson's bold decision to proceed with a major deployment during the COVID-19 pandemic showcased effective leadership, transforming a potential setback into significant success.The responsible and safe use of AI in healthcare requires a strong foundation in governance and ethics.Dr. Robert Adamson’s concept of "ASPIRE" serves as a guiding principle, helping teams stay focused on their goals.Jump into the conversation:(00:00) Introducing Dr. Robert Adamson(07:16) Improving information sharing across digital platforms (14:47) Dr. Adamson’s guiding principles for teamwork(18:30) How Dr. Robert Adamson’s transition from a clinician to Chief Pharmacy Officer(19:59) The importance of kindness, empathy, and poise as a leader(23:29) Dr. Robert Adamson’s thoughts on using AI ethically

Healthcare delivery is evolving—those who innovate will shape the future.In this episode, Chief Growth Officer Chelsea Glenn of Northwell Direct discusses how her team is redefining healthcare by bringing clinical services directly to the workplace. Chelsea shares how Northwell Direct is cutting out the middleman to offer employers cost-effective healthcare solutions while improving access and care for employees.But that’s not all—Chelsea also dives into practical strategies for healthcare executives looking to enhance employee wellness and streamline care delivery.Learn more about Healthcare IT Leaders.Key takeaways from this episode:Chelsea and the team at Northwell Direct are revolutionizing workplace healthcare by bringing essential services directly to employees and making healthcare more accessible from right where people spend most of their time—at work.Northwell Direct is cutting out the middleman to make healthcare more affordable.By partnering directly with employers, they’re delivering high-quality care at lower costs, ensuring that both businesses and employees benefit from a streamlined, cost-effective healthcare model.The future of healthcare is personalized and digital. Northwell Direct is embracing digital tools and telehealth to offer more convenient, user-friendly healthcare experiences that meet employees where they are, whenever they need it.Jump into the conversation:(00:00) Introducing Chelsea Glenn(03:33) The inherent challenges of traditional healthcare insurance models.(05:37) The benefits of on-site healthcare and care management for employers and their employees.(13:44) How to manage healthcare costs through pre-sale analytics and care management.(15:46) A better way of tracking patient care and ensuring compliance with care protocols.(18:29) How Northwell Direct is expanding partnerships with other health systems.

As healthcare technology improves, how might innovation make a significant impact for our most vulnerable populations? With this question in mind, we sat down with Paul Contino, the Chief Information Officer at University Hospital in Newark, New Jersey for his unique perspective on bridging the gap between business and technology to enhance patient care. Throughout our conversation, Paul shared a wealth of information around the implementation of advanced IT infrastructure, overcoming challenges in vulnerable patient populations, and leveraging AI in clinical and business operations.Our conversation with Paul ran the gamut from his early days as a biochemist to becoming  a leading CIO. The lessons he’s learned along the way have much to teach us about leadership, change management, and the complexities of modern healthcare technology. Learn more about Healthcare IT Leaders. In this episode, you’ll learn:Juggling technology and business isn't easy, but Paul speaks candidly about overcoming this obstacle. By immersing himself in the business of healthcare, Paul broadened his skill set beyond mere technical expertise.  Telehealth skyrocketed during the pandemic, but maintaining its momentum comes with its own set of challenges. Paul’s team is meeting those challenges head on with innovative solutions like leveraging smartphone technology to bridge digital divides.  AI isn't just a buzzword; it's becoming a game-changer in healthcare. From image analysis to medical record summarizations, the practical applications are numerous.  Jump into the conversation:05:45 The challenge of tech adoption and how it impacts vulnerable patients. 08:39 Telehealth created a new set of challenges both during and after the COVID-19 pandemic.16:02 AI can be used to streamline medical information.25:13 How a positive mindset focused on servant leadership drives Paul’s success.

Are office visits a thing of the past? In this future-looking episode, Dr. Eve Cunningham, Chief of Virtual Care and Digital Health at Providence, shares how Providence is addressing clinician shortages through innovative telemedicine programs. Dr. Cunningham is excited about the potential for AI to enhance the physician-patient relationship while alleviating administrative burdens. In addition to the tech talk, Dr. Cunningham touches on the unique challenges women face in healthcare leadership and the growing importance of mentorship. Learn more about Healthcare IT Leaders. In this episode, you’ll learn:Telemedicine and remote patient monitoring continue to offer major upsides for large health systems like Providence. Embracing tele-health means reducing overall cost of care and improving patient outcomes.It’s difficult to get clinicians to adopt new technologies. You need executive sponsorship from the top and clinical sponsorship from the bottom in order to be successful. Mentorship is vital in healthcare IT, particularly for women. Dr. Cunningham purposefully uses her platforms to help mentor and cultivate the leaders of tomorrow.Jump into the conversation:03:51 How to leverage partnerships for innovation.07:51 New care models are needed to address chronic diseases.09:56 Virtual nurses and digital products help address staffing shortages.23:29 How Dr. Cunningham transitioned from a physician to a healthcare technology leader. 33:46 Persistence, confidence, and mentorship are necessary for career advancement

In this episode of Leader to Leader, we discuss leadership in a time of crisis. The recent cybersecurity breach at Change Healthcare will undoubtedly have long-term effects on the healthcare industry. To understand what happened and how cyberattacks like this may be prevented in the future, we’ve enlisted the expertise of Dan Dodson, CEO at Fortified Health Security. In our discussion, Dan shares his thoughts on the need for mandatory cybersecurity standards for the healthcare industry and how this most recent breach could become a catalyst for significant positive change. Learn more about Healthcare IT Leaders.

Moffitt Cancer Center is a beacon of hope and progress in the fight against cancer. It's also undergoing a massive period of growth with a goal to double its patient volume over the next five years. In this episode of "Leader to Leader," Chief Technology Officer Seth Peterson discusses the challenges of supporting Moffit's infrastructure as it exists today while planning for the future. Peterson shares best practices for engaging staff in the planning process, emphasizing transparency and empathy. Learn more about Healthcare IT Leaders.

As the Chief Digital and Information Officer of Intermountain Health, Craig Richardville has been at the center of a monumental health system merger. In this episode of “Leader to Leader,” Craig shares the lessons he and his team learned through that merger about leadership, the cultivation of company culture, and the importance of a clear vision for the future. Speaking of the future, Craig also shares his patient-first philosophy when it comes to adopting next-step technologies at Intermountain Health. Learn more about Healthcare IT Leaders.