Digital Identity is Broken: How Entra External ID Fixes the Trust Gap

About this episode

This episode discusses the complexities of modern digital identity and how Entra External ID addresses the trust gap in business operations.

Identity used to be simple. Employees logged into corporate systems from managed devices inside a controlled network perimeter. Security teams built walls, directories stored accounts, and trust lived inside one organization. That world no longer exists. Today, customers move across apps and devices constantly. Partners collaborate across tenants. Contractors join and leave projects every week. AI agents and automated workflows request access without ever touching the traditional sign-in path older identity systems were designed for. Yet most identity architectures still behave like everything happens inside a border. That mismatch creates one of the biggest hidden operational problems in modern business: the trust gap. In this episode of the M365 FM Podcast, Mirko Peters breaks down why identity is no longer just an authentication problem. It is now a business growth problem, a customer experience problem, a governance problem, and increasingly, a digital trust problem. THE DEATH OF THE PERIMETER Most identity systems still rely on rebuilding trust from scratch inside every application, every onboarding flow, and every partner portal. Every time a customer registers again, every…

People in this episode

Host: Mirko Peters

Topics covered

• digital identity
• trust gap
• business growth
• customer experience
• governance
• security

Keywords

• identity
• authentication
• security
• collaboration
• digital trust
• registration processes
• operational problems

Mentioned in this episode

Organizations: Microsoft 365, AI agents

Products: Entra External ID

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