أكبر جولة تمويل لشركة ذكاء اصطناعي في المنطقة

About this episode

In this episode, Abdullah Asiri discusses the journey of Lucidya, an AI-powered customer experience platform, and its significant funding round.

In this episode, we sit down with Abdullah Asiri, Founder & CEO of Lucidya, the AI-powered customer experience management (CXM) platform used by leading brands across MENA to understand customer feedback and respond effectively across digital channels.Founded in 2016, Lucidya now operates in 11 countries, serving clients across telecom, banking, healthcare, aviation, hospitality, and the public sectorm impacting the experience of 75M+ customers across the region.In July 2025, Lucidya announced a $30M Series B round, led by Impact46 with participation from Wa’ed Ventures (Aramco), Takamol Ventures, SparkLabs, Rua Growth Fund, and ARG — the largest AI funding round in the Middle East at the time.Abdullah walks us through the early setbacks, the pivots that reshaped the company, and the patient process of building trust in enterprise SaaS. We discuss focus, timing, hiring, and what it takes to scale a product into a company that endures.في هذه الحلقة نستضيف عبدالله عسيري، المؤسس والرئيس التنفيذي لشركة Lucidya — منصة إدارة تجربة العميل المدعومة بالذكاء الاصطناعي والتي تعتمد عليها كبرى الشركات في المنطقة لفهم صوت العميل والتفاعل معه عبر السوشيال ميديا، مراكز الاتصال، والقنوات…

People in this episode

Guest: Abdullah Asiri

Topics covered

• AI
• customer experience
• funding
• startups
• enterprise SaaS
• MENA

Keywords

• Lucidya
• AI
• customer experience management
• funding
• MENA
• Series B
• Abdullah Asiri

Mentioned in this episode

Organizations: Lucidya, Impact46, Wa’ed Ventures, Takamol Ventures, SparkLabs, Rua Growth Fund, ARG

Places: MENA

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