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Recent episodes
Why Shopify Brands Break When They Enter Retail (And How to Fix It)
Apr 20, 2026
45m 03s
The Shopify App That Eliminated 3,000 Monthly Support Tickets Overnight
Mar 30, 2026
40m 15s
Brands Went Bankrupt Because of THIS
Mar 10, 2026
41m 03s
December Luminous Product Update
Feb 23, 2026
5m 05s
November Luminous Product Update
Feb 2, 2026
7m 40s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 4/20/26 | ![]() Why Shopify Brands Break When They Enter Retail (And How to Fix It)✨ | retail transitionD2C brands+5 | Paul TittelChris Brunelli | SurpassShopify | — | Shopifyretail+5 | — | 45m 03s | |
| 3/30/26 | ![]() The Shopify App That Eliminated 3,000 Monthly Support Tickets Overnight✨ | post-checkout experiencesupport tickets+3 | Hamish McKay | OrderEditing.com | — | Shopifysupport tickets+5 | — | 40m 15s | |
| 3/10/26 | ![]() Brands Went Bankrupt Because of THIS✨ | logistical failuresQ4 challenges+4 | Jared WardBlair Forrest | AMZ PrepAmazon | — | logisticsbankruptcy+5 | — | 41m 03s | |
| 2/23/26 | ![]() December Luminous Product Update✨ | product updatesAI automation+3 | — | Luminous | — | AI-Generated AutomationsUOM Scan-to-Receive+4 | — | 5m 05s | |
| 2/2/26 | ![]() November Luminous Product Update✨ | product updatewarehouse tools+3 | — | Pick and Pack AppAI-Powered Automations+4 | — | LuminousPick and Pack App+3 | — | 7m 40s | |
| 1/7/26 | ![]() We Lost HUNDREDS of Units to This Mistake✨ | hormone-safe beautyskincare industry+4 | Paige Hope | Elan Pure | — | hormone-safebeauty brand+5 | — | 29m 24s | |
| 12/16/25 | ![]() October Luminous Product Update✨ | product updatewholesale management+3 | — | QuickBooks | — | wholesale CRMSales tab+3 | — | 9m 31s | |
| 10/16/25 | ![]() September Luminous Product Update✨ | product updatefinancial control+3 | Jared Ward | QuickBooksLuminous | — | Luminousproduct update+5 | — | 4m 13s | |
| 10/7/25 | ![]() Brands Don’t NEED an ERP! (They Need This Instead)✨ | ERP systemsecommerce+3 | Jon Blair | Free to Grow CFONetSuite+1 | $20M+ | ERPNetSuite Trap+3 | — | 1h 33m 33s | |
| 9/29/25 | ![]() July/August Luminous Product Update✨ | product updatefulfillment+3 | JaredBilly | Luminous3PL+1 | — | multi-warehousefulfillment order+3 | — | 16m 46s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 8/11/25 | ![]() Luminous Product Update | "We’re removing the blind spots that cost brands time and money." In this Luminous Product Update, Jared and Billy highlight how Luminous now auto-assembles products at receipt, values in-transit inventory with precision, and reconciles stock across every location in one report. Plus, they unpack new returns management tools that integrate directly with Shopify, and a smarter cost allocation engine for split shipments. Meet Jared Ward and Billy Bush Jared Ward, founder and CEO of Luminous,... | 12m 13s | ||||||
| 8/5/25 | ![]() Anthony Armstrong, Operations Expert: Your 3PL Data Is LYING to You! (Here's Why) | What if the data you rely on to ship, fulfill, and scale... is wrong? In this episode, Anthony Armstrong of Americanflat unpacks 15 years of experience in Amazon operations—from the early days of black hat tactics to building a modern multi-channel ecommerce engine. He shares what separates brands that stall at $1M from those that scale, why lean ops beats bloated systems, and how trusting the wrong 3PL data can quietly wreck your margins. If you're managing Vendor Central, coordinating acros... | 52m 14s | ||||||
| 7/16/25 | ![]() Pillow Cube Founder, Jay Davis: Brands Need to Scale FASTER with LESS! (This is How) | “The next $100M brand will be built by 10 people and AI.” Jay Davis, the mind behind Pillow Cube and several lean ecommerce ventures, believes ecommerce’s future belongs to lean, creative teams powered by automation, content, and AI. In this episode, he breaks down why bloated brands are out, retail isn’t dead, and how fractional teams and content libraries are key to scaling faster with less. If you're building a brand in 2025, this is the playbook. Meet Jay Davis Jay Davis is the founder of... | 40m 53s | ||||||
| 6/20/25 | ![]() Blair Forrest & Fabricio Miranda - The AI Revolution: How AI Agents Will Completely RESHAPE Your Ecommerce Operations! | "We got our first inbound lead from ChatGPT." AI isn’t theoretical anymore—it’s operational. In this episode, Jared Ward (Luminous), Fabricio Miranda (Flieber), and Blair Forrest (AMZ Prep) break down how AI is actively reshaping ecommerce—from automated outbound and SEO pods to robotic fulfillment and intelligent data mapping. If you're in ops, this is a glimpse into your not-so-distant future. Meet Blair Forrest At AMZ Prep, Blair Forrest is turning logistics into a tech game. With teams ... | 38m 26s | ||||||
| 4/30/25 | ![]() Daniel Langer & Jeremy Schneck: This One Tool Will SOLVE Your Backend Commerce Chaos | "The Plaid for supply chain data." In this episode, TrackStar founders Daniel and Jeremy reveal how they went from a failed YC idea to building the universal API that's untangling backend chaos across commerce. Hear how a pivotal partnership with Luminous helped both teams scale, and why syncing warehouse data—not just passing it—was the breakthrough. Meet Daniel Langer Daniel Langer is the co-founder of TrackStar, the YC-backed startup building the first universal API for warehouse managemen... | 48m 57s | ||||||
| 4/28/25 | ![]() Q1 Luminous Product Update | "The sales order stays whole, but fulfillment becomes flexible." In this deep dive, Jared Ward and Billy Bush unpack the thinking behind Luminous' new Fulfillment Order system—exploring how smarter multi-warehouse orchestration, dynamic routing, and automation rules are reshaping the future of commerce operations. From solving the complexities of split shipments to laying the groundwork for smarter purchasing flows, this episode captures a pivotal moment for brands scaling across multiple ful... | 22m 45s | ||||||
| 3/19/25 | ![]() Luminous Founders, Jared Ward & Brendon Beebe: Our Year in Review 2024! (What We Got Wrong, and What We Got Right) | "This year wasn’t just about what we accomplished—it was about what we learned." In Luminous Year in Review 2024, Jared Ward and Brendon Beebe unpack the defining moments of the year—discussing the wins, the setbacks, and the insights that will shape the future. Whether it’s game-changing innovation or the quiet shifts that make all the difference, this episode captures the essence of a year well spent. Meet Jared Ward Jared Ward is the founder and CEO of Luminous, where he is redefining eco... | 31m 27s | ||||||
| 2/5/25 | ![]() The Ecommerce Masterclass with Jesse Kaufman: How To CHOOSE The Right 3PL And Avoid Disaster | No description provided. | 32m 01s | ||||||
| 1/15/25 | ![]() Sourcing Expert, David Dayton: This Is How to Build TRUST When Sourcing from China | What makes business in Asia unique? Join David Dayton as he shares his experiences living and working in Thailand, Taiwan, and China, unraveling the cultural nuances that shape business practices in the region. From the role of relationships and trust in Chinese business dealings to the cultural significance of overtime work and social bonding activities, this episode offers a clear look at how cultural dynamics influence success in Asian markets. David also sheds light on governance differen... | 52m 21s | ||||||
| 12/18/24 | ![]() Marketing Expert, Brice Douglas: "Here's Why and How We Will DISRUPT Email Marketing!" | What if your emails could convert like a landing page? Join Brice Douglas, co-founder of Zaymo, as he shares the story of turning a simple idea from a BYU hackathon into a revolutionary email marketing platform. From Y Combinator to building a tool that transforms static emails into dynamic, interactive experiences, this episode dives into the challenges and triumphs of startup life—securing funding, fostering co-founder relationships, and redefining email engagement. The latest episode of OP... | 30m 20s | ||||||
| 12/4/24 | ![]() AI Guru, Fabricio Miranda (WARNING): "AI will change ecommerce FOREVER" | "The real power of AI? It’s not in replacing systems—it’s in making them smarter." This episode of OPS Unfiltered dives deep into a dynamic conversation with Fabricio Miranda, CEO of Flieber, on how AI is reshaping business operations in ecommerce and retail. From disrupting supply chain tools to transforming junior-level tasks, Fabricio, Jared, and Brendon debate whether AI can truly deliver or if it’s overhyped. Discover how AI assists in decision-making, cleans messy data in seconds, and e... | 44m 06s | ||||||
| 11/7/24 | ![]() (WARNING): The Hidden Problem That Could BREAK Your Brand with Tana Cofer | Is your brand strategy strong enough to withstand ecommerce pitfalls? In this episode, Tana Cofer shares her journey from corporate life at Pattern to founding RosieRai and Glitter Faced. She provides valuable insights on brand potential, omnichannel strategies, and the impact of technological advancements in marketing. Tana also discusses inventory management on platforms like Amazon and the importance of compelling product listings and storytelling. Meet Tana Cofer Tana Cofer is a dynamic e... | 40m 24s | ||||||
| 10/24/24 | ![]() Jared Wared & Brendon Beebe (CONFESSION): The Mistake That Almost Cost Us EVERYTHING | Tune in to the latest episode of OPS Unfiltered as Jared Ward and Brendon Beebe shares how Luminous blazes a path - hitting a milestone of $1 million in ARR and setting their sights on $10 million. Jared and Brendon reveal how the team is leveraging AI, hackathons, and NetSuite CRM enhancements. Plus, meet Jordan Bush, Luminous backend developer genius, and hear the latest insights from industry events like SaaStr. Don't miss out! Meet Jared Ward & Brendon Beebe Brendon Beebe and Jared Wa... | 32m 25s | ||||||
| 10/3/24 | ![]() DTC Brand Founder, Tanner Chatterley: Why You Just Need To TALK To Your Customers! | From college grad to SaaS leader, meet Tanner Chatterley, CEO of OrderProtection.com. He shares how he mastered the VC hustle at Route, pivoted for success, and built OrderProtection through smart partnerships, tech, and exceptional customer service. Unpack the secrets of collaboration, company culture, and the power of listening to your customers. All these and more on the latest episode of OPS Unfiltered! Meet Tanner Chatterley Tanner Chatterley is the CEO of OrderProtection.com, a leading ... | 37m 01s | ||||||
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