Practice Pulse Podcast by PbN

Dr. Aditi Agarwal chats with Denise Williams-Jones, RDA, about building strong dental teams, delivering standout patient experiences, and leading from every seat in the office. With decades of hands-on experience, Denise shares practical tips on team culture, communication, and patient engagement trends every practice should know.

In this episode of Practice Pulse, Dr. Aditi Agarwal speaks with Melissa Turner about her transition from clinical hygiene to becoming a national voice for innovation in dentistry. Melissa shares how embracing creativity, technology, and teledentistry opened new doors - for both providers and patients. They discuss why texting and virtual care are essential for modern communication, how AI can reduce burnout, and why even small shifts in mindset can lead to big improvements. Melissa also offers advice on personal branding for dental professionals ready to grow beyond the operatory.

Join us as we chat with Joe Chickerillo, VP of Sales at My Dental SOP, about the power of centralizing resources for your dental practice. Joe highlights how a single hub for SOPs simplifies training, reduces turnover, saves time, and boosts practice valuation when selling. Learn how My Dental SOP helps distribute CE notes, protocols, and more to set your team up for success, ensuring efficiency and seamless knowledge sharing at every level.

Heidi Mount, coaching expert and bestselling author, shares strategies to help dentists boost profitability and reduce stress. She emphasizes efficient systems, leveraging team expertise, and finding "hidden treasures" like offering whitening. Heidi stresses the importance of an engaged, accountable team aligned with the practice's vision. She encourages dentists to seek support to prevent burnout.

Burnout is a common challenge faced by many dental professionals. In this episode, we sit down with Dr. Sonia Chopra, a successful endodontist and practice owner, as she shares her personal journey of hitting rock bottom and finding her way back to professional fulfillment. Discover the strategies she used to regain control of her life, re-energize her passion for dentistry, and build a thriving practice while maintaining a healthy work-life balance. Whether you're currently experiencing burnout or looking to prevent it, this episode will provide you with practical insights and inspiration to help you reclaim your joy in the profession.

In this Practice Pulse episode, Rebecca Herring reveals how virtual assistants can ease front desk stress and enhance the patient experience. She shares practical tips for integrating virtual team members, from getting started to identifying key areas for impact. Rebecca also explains how she guides practices in onboarding and utilizing virtual assistants to streamline workflows and boost efficiency.

Join host Dr. Aditi Agarwal and Briean Clark, Founder of Pivotal Solutions, as they explore powerful communication strategies to boost patient treatment acceptance. Drawing on over two decades in dentistry, Briean shares how storytelling, layman’s terms, and tailored options build trust and clarity. Learn to overcome objections, address failed treatments proactively, and foster seamless team communication. Equip your team with tools to turn everyday conversations into successful outcomes.

Brenda McNulty, owner of DSO Facts, shares insights on using dashboards to streamline KPI tracking, outsourcing to enhance efficiency, and leveraging software partnerships to optimize daily operations. She emphasizes the importance of thorough documentation for practice success and mindful communication to strengthen team morale and patient relationships. Brenda also discusses transparent bonus systems, clear goal-setting, and accessible resources as essential tools to drive practice results.