Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479]

About this episode

The episode discusses how auto repair shops can enhance customer engagement through technology and the introduction of the Sidekick Ninja app.

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Recorded live at VISION 2026, host Carm Capriotto is joined by Jeremy Glassco of AppFueled and shop owner Joe Schindler to explore how auto repair shops can better connect technology with customer engagement. Glassco introduces the concept of the “App Gap,” explaining that while consumers frequently engage with apps from major brands, auto repair shops struggle with adoption because customers only download apps they trust or see immediate value in. To bridge this gap, he emphasizes delivering clear incentives and meaningful engagement. A key innovation discussed is “Sidekick Ninja,” a Chrome extension tool that complements the shop’s management system by surfacing real-time customer insights, including communication history, profile data, and available offers, directly within the advisor’s workflow. This integration ensures no missed follow-ups, rebates, or opportunities to enhance the customer experience. Schindler also highlights strategies to protect shop profitability, including gamifying customer engagement within a shop app. By rewarding users for actions such as adding…

People in this episode

Host: Carm Capriotto

Guests: Jeremy Glassco, Joe Schindler

Topics covered

• technology
• customer engagement
• auto repair
• app development
• shop management

Keywords

• customer insights
• App Gap
• Sidekick Ninja
• shop profitability
• gamification

Sponsors

NAPA TRACS, Today's Class, KUKUI, Pit Crew Loyalty

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