509: The Real Work of Customer Obsession

509: The Real Work of Customer Obsession

From Renegade Marketers Unite by Drew Neisser

March 13, 2026 · 49 min · Episode 509

About this episode

Drew Neisser discusses the importance of truly centering business operations around customer needs with JD Dillon.

Most companies say they put customers at the center of their business. Few actually operate that way. In this episode of Renegade Marketers Unite , Drew Neisser talks with JD Dillon ( Tigo Energy ), Carlos Carvajal ( Anaqua ), and Nikhil Chawla ( Resilience ) about what it takes to turn customer voice into real organizational change. Together, they unpack what customer-centric leadership looks like in practice—from retention programs and executive briefings to listening to real sales calls and turning customer signals into action across the business. The result is a more operational view of customer obsession, one where the voice of the customer shows up not just in dashboards, but in meetings, decisions, and everyday habits. The big idea: Customer centricity becomes powerful only when it shows up in everyday habits— meetings, messaging, and decisions. If you want to move from customer-aware to customer-obsessed , this episode delivers practical strategies you can apply immediately . What Y ou'll Learn : Why customer obsession must show up in company habits , not just strategy decks How marketing leaders are using customer voice to shape planning and priorities Why stories and…

People in this episode

Host: Drew Neisser

Guest: JD Dillon

Topics covered

  • customer obsession
  • business strategy
  • customer experience

Keywords

  • customer-centric
  • business operations
  • marketing

Mentioned in this episode

Products: Tigo Energy

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