Episode 106: When Your Practice Manager Won't Budge
From Scale My Clinic by Dr. Sachin Patel & Dr. Todd Cameron
May 20, 2026 · 33 min · Season 1 · Episode 106
About this episode
The episode discusses the common challenges practice owners face with their practice managers and offers strategies to improve performance and accountability.
Most Practice Owners hit the same wall at some point. They ask their Practice Manager to do something. It doesn't happen. They ask again. Still nothing. And slowly, the frustration builds. The honest answer? Usually both sides are contributing. Todd and Sachin break down the three root causes behind a Practice Manager who won't perform: A lack of understanding (they don't actually know what you want) A lack of will (no amount of cash will fix this) A lack of capacity (the environment, not the person, is the problem) What you'll get from this episode: The three-layer diagnostic: why your PM might not be delivering and how to tell which problem you're actually dealing with Why paying a bonus for poor performance is one of the costliest moves an Owner can make, and what to do instead The Eisenhower Matrix applied to your PM's week: how to identify what should be cut, delegated, or protected A real case study: how two Owners turned an underperforming PM into an A-grader over 18 months without replacing them The 30-minute weekly meeting that creates accountability and moves projects forward in six weeks or less ….. Connect with Todd: LinkedIn Connect with Sachin: LinkedIn ..... P.S…
People in this episode
Hosts: Dr. Sachin Patel, Dr. Todd Cameron
Topics covered
- practice management
- performance issues
- accountability
- diagnostic strategies
- team dynamics
Keywords
- practice manager
- performance
- accountability
- Eisenhower Matrix
- diagnostic
- team management
- business growth
Mentioned in this episode
Organizations: SGPO Facebook Group, LinkedIn
More episodes of Scale My Clinic
- Episode 109: What To Do When Your Practice Manager Quits · June 10, 2026 · 35 min
- Episode 108: The GP Helmet · June 3, 2026 · 35 min
- Episode 107: The Competitor Living Rent Free In Your Head · May 27, 2026 · 35 min
- Episode 105: The Budget Just Raised the Price of Passivity. · May 13, 2026 · 37 min
- Episode 104: The New Owners Playbook. What To Do In Your First 90 Days. · May 6, 2026 · 45 min
- Episode 103: Why Owners and Practice Managers Won't Ask for Help · April 29, 2026 · 44 min
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