Changing GP system: the Tollcross experience

About this episode

Dr. Keith Mercer discusses the challenges and outcomes of migrating his practice to the Vision IT system during the SNUG Members’ Day workshop.

At the SNUG Members’ Day, a workshop featured Dr. Keith Mercer discussing his practice’s migration to the Vision IT system, in an interview with National Facilitator Manager Dawn Ellis. PreparationThe team used checklists, spreadsheets, and searches to prepare for the move from EMIS. Keith and the Practice Manager dedicated around 10–12 hours to data mapping, alongside routine work. Staff completed short e-Learning modules on the Vision training system and benefited from early adopter on-site training. Migration & Go-LiveDuring migration, the practice offered urgent appointments only and kept patients informed. EMIS was still used for appointments and prescriptions, while clinical notes went into DACS before transferring to Vision. On go-live day, staff relied on trainer support. Controlled drug prescriptions were quickly added to Vision, and others were scanned into Docman. Post-Migration & OutcomesThe first few weeks were challenging, with staff adapting to Vision and experiencing mental fatigue. Issues included printing prescriptions and Med3s, learning Vision Tasks, and setting up Mail Manager. However, the practice now appreciates Vision’s efficient search, recalls…

People in this episode

Guests: Dawn Ellis, Dr Keith Mercer

Topics covered

• GP system migration
• Vision IT system
• healthcare technology
• practice management

Keywords

• Tollcross experience
• data mapping
• e-Learning
• training
• go-live
• prescription management

Mentioned in this episode

Products: EMIS, Vision, Med3s, Vision IT system, DACS, Docman

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