AGENTIC AI - The Future of Work and the Agents Building It

About this episode

This episode explores Agentic AI and its implications for business through conversations with key figures at ServiceNow.

What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minute briefing. Whether you're leading a team, managing a platform, or just trying to understand what your company is investing in - this episode gives you the full picture. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ RITA CASTILLO — VP of Design, Platform & AI The clearest explainer of Agentic AI you'll find. Rita walks through the full evolution from scripted automation to agentic systems, what makes agentic different, and how the orchestrator-and-agent hierarchy works at ServiceNow. AMRUTHA RAMESH — Visiting Researcher, ServiceNow Amrutha built Agent Ada — a real AI agent designed to turn enterprise data into actionable insights. She explains how Ada…

People in this episode

Host: Bobby Brill

Guests: Rita Castillo, Amrutha Ramesh, Issam Laradji, Anitha Raghavan

Topics covered

• Agentic AI
• AI in business
• trust in AI
• automation
• enterprise data

Keywords

• Agentic AI
• AI agents
• automation
• enterprise insights
• trustworthy AI

Mentioned in this episode

Organizations: ServiceNow

Products: Agentic AI, Agent Ada, InsightBench

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