
The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom
From ServiceNow Podcasts by ServiceNow Community Podcasts
April 2, 2026 · 1h 1m · Season 11 · Episode 15
About this episode
Kyle Winterbottom discusses the failures of board mandates in data and AI investments.
Most organisations know they're not getting value from their data and AI investments, but few are willing to name the real culprit: the boardroom. In this episode, Kyle Winterbottom joins Juan and Tim to argue that the mandates handed to CDAOs are fundamentally broken because the people hiring them don't understand what good looks like. Boards continue to build capability without starting with the end in mind, creating a culture where data leaders are rewarded for building things rather than delivering outcomes. The result? An entire industry that has learned to play the wrong game. See omnystudio.com/listener for privacy information.
People in this episode
Hosts: Juan, Tim
Guest: Kyle Winterbottom
Topics covered
- data
- AI
- boardroom
- CDAO
- organizational culture
- investment
Keywords
- data investments
- AI
- boardroom culture
- CDAO
- organizational outcomes
Mentioned in this episode
Organizations: ServiceNow
More episodes of ServiceNow Podcasts
- 6th YEAR SEASON FINALE: Juan and Tim Rant · May 29, 2026 · 35 min
- Being AI Native at ServiceNow · May 27, 2026 · 24 min
- Pragmatic Use-Case-Driven Data Governance with Jason Doerr · May 20, 2026 · 43 min
- TAKEAWAY - Pragmatic Use-Case-Driven Data Governance with Jason Doerr · May 20, 2026 · 6 min
- Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner · May 15, 2026 · 49 min
- TAKEAWAY - Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner · May 15, 2026 · 5 min
Explore listener stats, chart rankings, contacts and more on the ServiceNow Podcasts podcast page.