The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom

The Wrong Mandate: Why Boards Set Data & AI to Fail with Kyle Winterbottom

From ServiceNow Podcasts by ServiceNow Community Podcasts

April 2, 2026 · 1h 1m · Season 11 · Episode 15

About this episode

Kyle Winterbottom discusses the failures of board mandates in data and AI investments.

Most organisations know they're not getting value from their data and AI investments, but few are willing to name the real culprit: the boardroom. In this episode, Kyle Winterbottom joins Juan and Tim to argue that the mandates handed to CDAOs are fundamentally broken because the people hiring them don't understand what good looks like. Boards continue to build capability without starting with the end in mind, creating a culture where data leaders are rewarded for building things rather than delivering outcomes. The result? An entire industry that has learned to play the wrong game.  See omnystudio.com/listener for privacy information.

People in this episode

Hosts: Juan, Tim

Guest: Kyle Winterbottom

Topics covered

  • data
  • AI
  • boardroom
  • CDAO
  • organizational culture
  • investment

Keywords

  • data investments
  • AI
  • boardroom culture
  • CDAO
  • organizational outcomes

Mentioned in this episode

Organizations: ServiceNow

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