Episode 58: Redefining Excellence - From Maturity to Mastery
From Shingo Principles Podcast by Shingo Institute, Jon M. Huntsman School of Business at Utah State University
March 31, 2026 · 32 min · Episode 58
About this episode
This episode discusses the evolution of an organization from industry excellence to Shingo maturity and mastery.
This session explores one organization's evolution from industry excellence to Shingo maturity—and ultimately organizational mastery. Participants will examine distinct phases of excellence: industry excellence establishes credibility through measurable performance—quality, delivery, cost, and customer satisfaction—while Shingo excellence deepens that foundation by aligning principles, systems, and behaviors, creating cultural stability and sustainable results by leveraging the Shingo Guiding...
Topics covered
- organizational excellence
- Shingo maturity
- cultural stability
- sustainable results
- performance metrics
Keywords
- excellence
- maturity
- mastery
- performance
- customer satisfaction
- Shingo principles
Mentioned in this episode
Organizations: Shingo Institute, Jon M. Huntsman School of Business at Utah State University, Shingo
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