173 - The Email Isn't Finished When You Hit Send

173 - The Email Isn't Finished When You Hit Send

July 9, 2026 · 14 min · Season 1 · Episode 173

About this episode

Jeremy Neisser discusses the importance of tailoring email marketing strategies to fan behavior rather than sending generic blasts.

Send us Fan Mail Most sports teams know exactly who their fans are — the fireworks families, the premium buyers, the last-minute deal seekers — and still send every one of them the same email blast. In Episode 173, Jeremy Neisser uses a simple ice cream shop analogy to show why that quietly drives fans away, and why the fix isn't better copy or a new platform. It's a system that responds to fan behavior after the send. If you felt the pull of Episode 171 on lifecycle marketing but haven't bui...

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