How Ombuds Services can help Resolve Organisational Conflict

How Ombuds Services can help Resolve Organisational Conflict

From The Better Conflicts Audio Experience by CEDR

October 17, 2024 · 1h 20m

About this episode

The episode discusses the role of Ombuds services in resolving workplace conflicts and the importance of mediation skills.

This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in achieving resolution. CEDR's Chief Executive, James South speaks with four experts who bring extensive experience from both public and private sectors: Dr Youssoupha Niang, Judit Revesz, James Claxton and Estelle Ghyselinck. Contents: 00:00 - Introduction from CEDR Chief Executive James South 02:21 - Participant introductions 14:01 - Why would an organisation invest it's time and resources into setting up an Ombuds Service? 26:13 - How to measure success of an Ombuds programme? 30:59 - What is it about the mediation approach or process that makes it work well for an Ombuds service? 33:06 - What does the typical journey of case look like in an Ombuds Service? 44:43 - The importance of the mediator skill set for solving disputes 01:03:31 - Guiding parties through sensitive cases 01:17:00 - One tip for anybody considering embarking on the Ombuds journey You can watch the podcast here on CEDR's YouTube channel: https://youtu.be/oPX2GxzqNQc © 2024 CEDR Limited - All rights reserved

People in this episode

Guests: Judit Revesz, James Claxton, Estelle Ghyselinck, Dr Youssoupha Niang

Topics covered

  • Ombuds services
  • workplace conflict
  • mediation
  • organisational conflict resolution

Keywords

  • conflict resolution
  • mediator skills
  • Ombuds programme
  • success measurement

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