The Bridgecast with Scott Kinka

In this episode of The Bridgecast, host Scott Kinka sits down with William McKnight, President and Founder of McKnight Consulting Group, to dismantle the biggest misconceptions surrounding enterprise data strategy in the age of AI. With decades of experience advising global brands, William explains why rushing into Agentic AI without a strong data foundation is a recipe for failure. From the mechanics of the data mesh and managing total cost of ownership to his "one-point solution" framework for calculating ROI, this conversation offers a clear roadmap for IT leaders looking to turn data into a true strategic asset. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/\

In this live episode of The Bridgecast from the Bridgepointe Tech Summit 2025, host Scott Kinka sits down with Aaron Darcy, Senior Vice President of Corporate Strategy and Go-to-Market at Lumen, to explore how enterprises must evolve from network operators to transformation leaders. With experience spanning Microsoft, GE Digital, and now Lumen, Aaron reveals why 90% of IT projects still fail, shares the "run the business vs. change the business" budgeting framework that's guided his teams for 25 years, and breaks down Lumen's three-pillar strategy for building AI-ready network infrastructure. From dirty data problems to network fabric architecture, this conversation cuts through AI hype to focus on transformation fundamentals. Essential listening for CIOs, network architects, and infrastructure leaders navigating the shift to Cloud 2.0. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/

In the second part of this live Tech Summit episode, Scott Kinka continues his conversation with Chris MacFarland and Gary Sorrentino, shifting focus from AI implementation challenges to the fundamental transformation of work itself. The discussion reveals how shadow IT has become an innovation driver, why five-generation workplaces are really about hybrid workers, and how AI coworkers and robots will create unprecedented cultural shifts in the next five years. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/.

In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince, Regional Vice President of Partner Sales at NiCE, to explore how customer experience technology is evolving from robotic IVRs to human-centric AI. They discuss NiCE's acquisition of CognitG, the importance of partner ecosystems in AI adoption, and why "people first" should be every tech leader's mantra. From building culture within channel teams to helping customers overcome AI adoption fears, Michael shares practical insights on balancing cutting-edge innovation with genuine human connection. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/

In this special Tech Summit episode of The Bridgecast, host Scott Kinka sits down with Neal Foard, principal of StoryFire and featured speaker at Bridgepointe's Tech Summit 2025 in Miami. From a daughter's baseball game cheer to boardroom presentations, Neal reveals how storytelling transforms technical leaders into trusted advisors. Whether you're preparing for budget meetings or building stakeholder relationships, this conversation offers practical frameworks for turning data into narratives that drive action and create lasting connections.

In this episode of The Bridgecast, host Scott Kinka sits down with Mike Pereira, Executive VP of Technology at Bridgepointe Technologies, to explore the evolving landscape of enterprise tech procurement. They dive into pressing challenges around AI adoption, security implementation, and the ongoing complexities of hybrid work technology. Whether you're grappling with AI integration, weighing security investments, or trying to streamline collaboration tools, this conversation offers practical insights for navigating today's rapid tech changes. Tune in to hear Mike's unique perspective on responsible innovation and why some technological advances may warrant careful consideration despite their capabilities.

In this special episode of The Bridgecast, host Scott Kinka goes live from the Northeast Contact Center Forum 2025 at Gillette Stadium to capture the pulse of the contact center community. Through candid conversations with industry leaders, we explore how AI is shifting from "foe to friend," why breaking down organizational silos has become mission-critical, and how the post-COVID workplace continues to reshape customer service delivery. From AI-powered knowledge management to the evolving challenges of remote work and agent burnout, this episode delivers unfiltered insights from the front lines of customer experience. Whether you're navigating staffing shortages, implementing new technology, or trying to get leadership buy-in for contact center initiatives, these conversations offer practical wisdom from those who've been there.