Exclusive! Harnham to 15,000: The Shift to Personalisation

About this episode

Elizabeth Stone and Charlie Nicholls discuss the evolution of data talent and technology in relation to personalisation and customer experience.

In this episode of The Data & AI Podcast, Elizabeth Stone, Senior Manager at Harnham, is joined by Charlie Nicholls, CMO at Dexata. To mark Harnham’s 15,000 placements, Elizabeth and Charlie reflect on how data talent, technology, and customer expectations have evolved over the past two decades, and what that means for the future of work and experience design. They cover: What it takes to get personalisation right at scale How AI is reshaping the workplace and decision-making The role of experimentation in creating human-centric experiences Why customer experience optimisation is more critical now If you're navigating the intersection of data, AI, and customer experience, or just want to hear what the latest in innovation looks like, this episode is for you. — Want to learn more about what 15,000 placements at Harnham means for data & ai hiring landscape? Check out key insights from Harnham’s CEO, here: https://www.harnham.com/15000-placements-global-data-ai-insights/

People in this episode

Host: Elizabeth Stone

Guest: Charlie Nicholls

Topics covered

• personalisation
• data talent
• technology
• customer experience
• AI in the workplace
• experience design

Keywords

• personalisation
• data
• AI
• customer experience
• workplace
• decision-making
• experimentation

Mentioned in this episode

Organizations: Harnham, Dexata

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