H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"

About this episode

Luis Suarez discusses the evolution of technology leadership and the role of Digital Employee Experience in AI transformation.

Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into the relationship between Digital Employee Experience (DEX) and AI transformation, examining how visibility, observability and proactive remediation help organisations accelerate adoption, measure value and move toward self-healing IT operations. Check out the new DEX subreddit here: https://www.reddit.com/r/nexthink (Geoff Wright will be doing an AMA next Wednesday, June 10th, 4PM EST) Watch Tom interview Leidos CIO Alexandra Guenther on Soul of the CIO here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today Learn more about Nexthink Spark, the personal IT agent for every employee, here

People in this episode

Host: Tom

Guest: Luis Suarez

Topics covered

• AI transformation
• Digital Employee Experience
• technology leadership
• CIO and CTO responsibilities
• self-healing IT operations

Keywords

• AI
• Digital Employee Experience
• technology leadership
• CIO
• CTO
• self-healing IT
• observability
• proactive remediation

Mentioned in this episode

Organizations: H.I.G. Capital, Nexthink, Leidos

Places: Orlando, Florida, Reddit

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