Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera

About this episode

Patrycja Sobera discusses the evolution of digital employee experience and the integration of various data types to enhance workplace orchestration.

Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes. From meeting-room failures and quick-service restaurant systems to AI-driven insights, XLAs and return on experience, Patrycja explains how organizations can move from reactive IT to proactive, human-centred workplace orchestration—and why the next phase of DEX is about people, not just technology. Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) Learn more about Nexthink Spark, the personal IT agent for every employee, here

People in this episode

Guest: Patrycja Sobera

Topics covered

• digital employee experience
• total experience
• IoT
• AI
• workplace orchestration
• business outcomes

Keywords

• digital experience
• endpoint data
• service data
• AI-driven insights
• human-centred design
• reactive IT
• proactive IT
• XLAs
• return on experience

Mentioned in this episode

Organizations: Unisys, Nexthink

Places: JW Marriott Grande Lakes Orlando, Florida

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