The Good Tech by the Medical Software Industry Association (MSIA)

In this episode of the MSIA Good Tech Podcast, we speak with Gerard Stevens from Webster Care, Dr Ben Hurst from HotDoc, Dr Frank Pyefinch and Lorraine Pyefinch from Best Practice, and Jenny O’Neil from Episoft about the journeys of industry founders, inventors, and stars who have shaped the landscape of Australian health technology.Covering the personal stories behind the development of well-known products such as the Webster Pack, HotDoc, Best Practice, and Episoft. Each guest shares the inspiration that led to their innovations, challenges faced during their development, and the ongoing impact of their work within healthcare. Exploring topics in creating practical technology for medication management, driving efficiency in clinical settings, the role of practitioner founders in product success, interoperability, and advice for new entrants to the sector. Focusing on real-world problems, the iterative nature of health tech innovation, and the critical need to address evolving requirements in the industry.Key Takeaways:The Webster Pack was developed to improve medication compliance and patient independence, now widely recognised in aged care and community settings.HotDoc enables GPs to reduce administrative burden and focus on quality patient care, offering digital solutions for bookings and patient engagement.Best Practice originated from the direct needs of clinicians and grew through continuous feedback, practical innovation, and strong industry standards.Founders with clinical backgrounds are well-placed to identify practical problems and build relevant solutions, as demonstrated by Best Practice and Episoft.Addressing interoperability and standardisation (such as adopting FHIR) is critical for efficiency and future-proofing industry partnerships.The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of the MSIA Good Tech Podcast, we speak with Grahame Grieve (Health Intersections), Jessica White (Best Practice), David Young (Healthlink), and Brad Porter (Orion Health) about the current state and future direction of interoperability in Australian healthcare, with a particular focus on new standards, integration challenges, and real-world implementation. Covering the progress Australia has made in embracing interoperability, with initiatives such as the Sparked FHIR community and the transition to cloud-based systems. Case studies from leading software vendors reveal what is needed to deliver on interoperability, from practical governance and partnership frameworks to addressing the increased stress placed on vendors as new standards and requirements are introduced.Key Takeaways:Australia is playing catch-up on interoperability but is making significant strides with strong community and government collaboration around standards like FHIR.Successful interoperability requires shared vision and coordinated investment between industry, government, and institutions.Vendors face challenges adapting products for variable and inconsistent integration requirements; common standards like FHIR will streamline this in future.Building trust and clear governance processes is essential for data sharing, privacy, and secure integration between healthcare providers and third-party partners.Change management and education for end-users often falls to software vendors, who require recognition and support for this critical work.The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of the MSIA Good Tech Podcast, we speak with Professor Jeanie Patterson (University of Melbourne), Karthik Margabandu (Prospection), Kai Van Lieshout (Lyrebird), Dr Vikram Palit (ConsultMed), and Dr Ben Condon (Heidi Health) about the rapidly evolving role of artificial intelligence in Australian healthcare software, with a focus on safety, regulatory frameworks, efficiency, and the practical implementation of AI solutions.Discussing the balance of benefits and risks in adopting AI across healthcare sectors, the need for responsible governance from the ground up and the practical outcomes achieved by integrating AI in clinical workflows. Exploring regulatory considerations, such as the alignment of TGA frameworks with new AI standards, the ongoing need for AI literacy within health organisations, and how AI-enabled tools are increasing productivity, improving patient care, and reducing administrative burden.Key Takeaways:Responsible AI governance should be embedded from the outset, not added as an afterthought.Risk-based regulatory frameworks must be coherent, compatible, and clear to avoid unnecessary complexity.AI tools can significantly reduce administrative workload, freeing clinicians to focus on patient care and decision making.AI in healthcare is best viewed as an assistant that augments and does not replace human expertise and clinical oversight remains essential, especially in high-risk applications.Collaboration, ongoing education, and real-world case studies are fundamental to promoting productivity, safety, and trust in AI health technology.The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry.Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of the MSIA Good Tech Podcast, Greg Hunt speaks about the future of healthcare, focusing on opportunities and mega trends within the medical software sector.Greg discusses the evolving landscape of healthcare driven by technological advancements, and the critical role that medical software plays in patient outcomes. He underscores the importance of genomics, precision health, and the increasing trend towards home care. Personal stories of patients like Ellie and Mackenzie highlight the tangible impact of these innovations. Greg also touches on budget considerations, the significance of consent in data usage, and the need for a coordinated national plan for the medical software industry.Key Takeaways:- The integration of genomics in healthcare is becoming standard practice and requires significant computing and diagnostic AI power.- Precision health helps in early diagnosis and tailored treatments, making healthcare more effective and efficient.- The trend towards remote health services and telehealth is expected to continue growing, with the aim to improve patient care in the home setting.- Consent for data use is pivotal for both ethical and practical reasons, ensuring patient trust and compliance.- A comprehensive 10-year national plan is necessary to streamline the use of medical software in healthcare, ensuring data safety and regulatory harmony.Links & Resources:- Zero Childhood Cancer Program: https://www.zerochildhoodcancer.org.au/- McKenzie's Mission: https://www.mackenziesmission.org.au/- Australian Cancer Genomics Program:https://www.genomics.org.au/- MyDNA: https://www.mydna.life/The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

Welcome to MSIA Good Tech Podcast. This episode features a discussion recorded at a 2024 Medical Software Industry Association (MSIA) event with Daniel McCabe from the Medicare Benefits and Digital Health Division, Anthony Tassone from The Pharmacy Guild of Australia, and Adj Prof Karen Price, the immediate past president of the RACGP. Hosted by Emma Hossack, we talk about the implications and desired outcomes of extending scope of practice in healthcare and the necessary adjustments in health software to support such changes.Throughout the panel discussion, the experts deliberate on the need for improved healthcare interoperability and collaboration across sectors, the challenges faced by professionals in adapting to new technologies, and the necessity for redesigning funding models to facilitate multidisciplinary care. They also underscore the importance of co-design in healthcare strategies to ensure effective system changes, considering the specific needs of patients as consumers and the Australian healthcare industry as a whole.Key Takeaways:- Enhanced communication and interconnected systems between healthcare providers are crucial for effective medication management and overall patient care.- Balancing the efficiency and cost implications of healthcare system improvements is vital, especially in regional and remote locations.- Adjustments in legislation and funding models are necessary to support the full scope of practice for various health professionals and to foster multidisciplinary care.- The integration of technology, like the My Health Record system, requires continuous development to ensure it meets the practical needs of healthcare professionals and patients.- Co-design and collaboration across industry and government sectors are quintessential for creating trusting and effective healthcare solutions.Links & Resources:- The Pharmacy Guild of Australia: https://www.guild.org.au/- Royal Australian College of General Practitioners (RACGP): https://www.racgp.org.au/- Medicare Benefits Schedule: http://www.mbsonline.gov.au/- My Health Record: https://www.myhealthrecord.gov.au/The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary healthcare tools, and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.