
S3E9: From Symptoms To Root Cause - A Leader’s Guide To Problem Solving
From The Leadership Exchange by Lupe Munoz and Steve McKeon
November 23, 2025 · 35 min · Season 3 · Episode 9
About this episode
The episode discusses a practical system for leaders to address recurring team issues by focusing on problem definition and prevention.
Send us Fan Mail Ever feel like your team is playing whack-a-mole with issues that keep coming back? We dive into a practical, leader-ready system for turning chaos into continuous improvement by defining problems clearly, separating facts from opinions, and focusing on prevention instead of blame or endless reminders. Along the way, we unpack Taiichi Ohno’s challenge, “Having no problems is the biggest problem” and show how that mindset shift fuels better safety, quality, and performance. W...
People in this episode
Hosts: Lupe Munoz, Steve McKeon
Topics covered
- problem solving
- continuous improvement
- leadership
- safety
- quality
- performance
Keywords
- problem solving
- leadership
- continuous improvement
- Taiichi Ohno
- safety
- quality
- performance
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