16: How Novalé Delivers Quality with Bryan Dunlop
From The Novalé Podcast by Novalé Bathrooms & Kitchens
July 3, 2025 · 45 min · Episode 16
About this episode
Bryan Dunlop discusses Novalé's ISO9001 accreditation and its impact on customer service and product delivery.
Novalé is one of the only Bathroom & Kitchen renovators in Australia to attain ISO9001 accreditation. This is a global qualification generally sought after by high performing organisations with customer service excellence such as Hilton Hotels and Apple. Bryan Dunlop, Head of Operations at Novalé explains what ISO9001 is, why Novalé has it and how it affects the customer in how we consistently deliver our products and services.
People in this episode
Guest: Bryan Dunlop
Topics covered
- ISO9001 accreditation
- customer service excellence
- bathroom renovation
- kitchen renovation
- quality delivery
Keywords
- ISO9001
- Novalé
- bathroom renovation
- kitchen renovation
- customer service
- quality assurance
Mentioned in this episode
Organizations: Novalé, Hilton Hotels, Apple, ISO9001
Places: Australia
More episodes of The Novalé Podcast
- 20: How to Plan Your Renovation Like a Pro · December 8, 2025 · 52 min
- 19: Kim & Corey from The Bathroom Guide · September 29, 2025 · 1h 9m
- 18: Meet Anna: The Interior Designer Behind Novalé Kitchens · September 1, 2025 · 1h 4m
- 17: Getting to Know Novalé's Site Managers · July 31, 2025 · 35 min
- 15: Design Hotline with Interior Designer Jamie-Maree Love · June 19, 2025 · 12 min
- 14: How Novalé Makes Renovations Stress Free with Kristian Jones · June 7, 2025 · 53 min
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