The Payments Podcast

Accounts receivable is still more manual than it should be, with teams juggling inconsistent payment data, slow processes, and limited visibility into what’s actually coming in. In this episode, Jamie Delmedico talks through why reconciliation takes so long, where ERP systems fall short, and how AI is starting to change the way AR teams manage cash flow. For CFOs, finance leaders, and AR teams, it’s a practical guide to reducing DSO, improving visibility, and removing unnecessary complexity from the process.

In this episode, we speak with Erin O'Loughlin, a former CIA operative and the Senior Director of Training at the Association of Certified Financial Crime Specialists, about insider fraud. Erin shares how behavioral cues, access anomalies, and overlooked privileges can signal risk, and why role-specific training, simulations, and just-in-time nudges are essential for prevention.Whether you're in frontline ops, tech, or leadership, this conversation offers practical insights to help banks and businesses detect threats early and build a culture of compliance.

In this episode of the Payments Podcast, host Owen McDonald is joined by Richard Ransom, Head of Solutions Consulting at Bottomline, to explore five major B2B payments challenges across vertical markets. From legacy tech and operational risk to fraud, cybersecurity, and modernization, they unpack how different industries are navigating these issues, and why having a payments champion could be the key to futureproofing your processes.

In this episode of the Payments Podcast, Owen McDonald speaks with Amrita Ghanekar, Senior Director at BNY Treasury Services, about the forces driving payments modernization. From SaaS as a strategic enabler to the rise of data-sharing ecosystems and real-time architectures, Amrita shares how banks can unlock agility, personalization, and resilience. Learn how global trends influence innovation and why the future of banking lies in contextual intelligence and customer-centricity.

In this episode of the Payments Podcast, Mandy Miller, Chief Customer Officer at Bottomline, shares how collaboration across the B2B payments ecosystem is driving innovation and resilience.As banks, fintechs, and payment providers face economic uncertainty, Mandy reveals how strategic partnerships are helping them deliver better customer experiences, unlock new revenue, and stay competitive.

In this episode, Owen McDonald sits down with Rob Stephenson, Director of Risk at PwC, to unpack the findings of PwC’s Global Compliance Survey 2025. Discover how forward-thinking organizations are transforming compliance from a regulatory burden into a driver of innovation, agility, and trust. From AI in fraud detection to embedding compliance by design, this conversation is a must-listen for anyone navigating the complex world of B2B payments and risk management.

In this episode, we speak with Bottomline’s Mark Bish about how tokenization—beyond PCI DSS—can secure B2B payments, and the importance of not holding customer banking data in spreadsheets or on systems where it’s accessible by employees. Mark shares how replacing bank account data with anonymous tokens, reduces fraud risk, simplifies compliance, and protects against both external and insider threats.