EP 518 ENCORE: Quality Without Guesswork - with Kate Grohall

About this episode

Kate Grohall discusses how reducing variation in healthcare can create value and improve quality metrics.

We explore how reducing variation in cost, outcomes, and experience creates real value, and why deep provider metrics and real-time member support outperform box-checking credentialing. Kate Grohal shares a playbook for aligning incentives without repeating the mistakes that soured HMOs. • defining quality as reducing variation across cost, outcomes, experience • Kate’s path from patient escort to quality leader • why NCQA alone falls short for measuring provider performance • additional met...

People in this episode

Host: David Saltzman

Guest: Kate Grohall

Topics covered

• quality measurement
• healthcare outcomes
• provider performance
• cost variation
• member support
• HMO history

Keywords

• quality
• healthcare
• variation
• provider metrics
• member support
• HMO
• credentialing

Mentioned in this episode

Organizations: NCQA

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