Service Rescue: Streamlining Service for Profit and Performance

About this episode

The episode discusses how a dealership improved its service processes and achieved better results through KEA's advisory work.

In this episode, the Three Wise Truck Guys sit down with Diane Zimmerman, General Manager of Coffman Truck Sales, and KEA Advisor Gil Klinger to discuss how one dealership tackled inefficiency, rebuilt its service processes, and achieved lasting cultural and financial results. From technician buy-in to improved customer satisfaction, this story highlights the real impact of KEA’s advisory work in the dealership world.

People in this episode

Guests: Diane Zimmerman, Gil Klinger

Topics covered

• customer satisfaction
• dealership management
• service processes
• efficiency

Keywords

• profit
• performance
• technician buy-in
• cultural results

Mentioned in this episode

Products: Coffman Truck Sales

More episodes of Three Wise Truck Guys

• Strategy, Proficiency & the Questions Dealers Should Be Asking · March 10, 2026 · 59 min
• Steady as She Goes: What 2026 Means for Used Trucks and Dealer Performance · February 5, 2026 · 50 min
• Emerging Leaders: Building the Next Generation of Dealership Leadership · September 25, 2025 · 59 min
• Beyond the Headlines: What’s Really Happening with Used Trucks · August 7, 2025 · 52 min
• Revving Up Business Performance with Personal Transformation Insights · July 16, 2025 · 1h 2m
• The AI Train Has Left the Station: How Dealerships Can Catch Up and Win · May 30, 2025 · 57 min