THE STING (PROTECTING THE LICENSE)

About this episode

Mike Hernandez discusses the critical importance of compliance checks in convenience stores and how to foster a culture of compliance to avoid financial losses.

Show Notes (Thrive Version) Episode Title: The Sting: Protecting the License (Episode 84) Episode Description: "A failed sting isn't an HR issue. It is a catastrophic financial event." When a clerk fails a compliance check, the clerk gets a fine. But the store gets a suspension. Losing your ability to sell beer or tobacco for 30 days will destroy your foot traffic, your gas volume, and your manager bonus. In this episode of Thrive , Mike Hernandez explains how to move from simply "telling" clerks to check IDs, to building a bulletproof "Culture of Compliance." We cover how to audit the Electronic Journal to catch lazy clerks and why zero tolerance is the only policy that works. What You Will Learn: The P&L Impact: Why a suspended liquor/tobacco license costs you way more than just the lost product sales. The EJ Audit: How to use your register's Electronic Journal to see if clerks are manually overriding the ID scanner. The Roadrunner Story: Mike shares his experience running 11 stores for Roadrunner Markets, earning his MBA, and brainstorming with Training Manager David Hite—proving that the best operators are always the best trainers. Resources & Links: 📲 Download the…

People in this episode

Host: C-Store Center

Guest: Mike Hernandez

Topics covered

• compliance
• HR issues
• financial impact
• culture of compliance
• auditing
• training

Keywords

• compliance check
• liquor license
• tobacco license
• Electronic Journal
• HR issues
• P&L impact
• training
• auditing

Mentioned in this episode

Organizations: Roadrunner Markets

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