What Makes an Airport Great? | Ep 72

About this episode

This episode explores what makes medium-sized airports great, focusing on insights from Indianapolis International Airport.

In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, " What Makes an Airport Great?" —but this time, it’s all about medium-sized airports. Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top-ranked performer in our North America Airport Satisfaction Study. From architecture and accessibility to security, local flavor, and passenger experience, we explore what makes these airports shine and why IND is leading the way!

People in this episode

Host: Michael Taylor

Topics covered

• airports
• travel
• passenger experience
• airport satisfaction

Keywords

• Indianapolis International Airport
• airport architecture
• accessibility
• security
• local flavor

Mentioned in this episode

Books & works: What Makes an Airport Great?

Places: North America

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