Exploring a decade of vulnerability insights and support

About this episode

Helen Pettifer and Jenna Birchall discuss a decade of insights and progress in the vulnerability space.

In this first episode of season 2, Helen is joined by her colleague Jenna Birchall. As Helen Pettifer Training celebrates 10 years this year, we discuss what changes and progress has been made over the last decade in the vulnerability space. We discuss the impacts vulnerability has on customers, colleagues and organisations, and what actions firms can take to better support people in challenging situations. Why not join our free monthly Q&As and keep the conversation going - https://www.helenpettifer.com/category/events/live-q-and-a/ Follow me for more episodes, resources and vulnerability insights - Email: helen@helenpettifer.com LinkedIn: https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/ Website: https://www.helenpettifer.com/

People in this episode

Host: Helen

Guest: Jenna Birchall

Topics covered

• vulnerability
• customer support
• organizational change

Keywords

• customer impact
• vulnerability insights
• support

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