We Fixed It. You're Welcome.

7-Eleven has been working on a big comeback for a while. Their first big attempt at reinvention might surprise you: egg salad sandwiches. While quite popular in Japan, 7-Eleven’s big gamble on egg salad sandwiches throughout United States stores is head scratching. In this episode, our panel wonders what led to this decision, discusses the larger business challenges at play, and proposes our own fixes for what 7-Eleven should do next. Along the way, we unpack convenience store culture, customer behavior, retail psychology, operational execution, and take a hard look at how brands can misfire when they try to import global trends without adapting them locally. The team also debates: ● Why Japan’s 7-Eleven experience feels completely different than anywhere else ● Whether North American consumers trust convenience store “fresh food” ● Why the U.S. $5.50 sandwich may already be positioned incorrectly ● How pop-up experiences and cultural immersion could help revive the brand ● Why iced coffee might actually be a smarter gateway product than egg salad ● How brands can retrain customer behavior instead of chasing viral moments Plus, Chino gives a firsthand review after testing the North American version of the sandwich in Toronto and shares her unfiltered reaction to it. Key Takeaways ● Convenience stores in Japan function as an everyday food ecosystem, not just gas station stops ● Freshness perception matters more than novelty ● Viral products alone don’t build long-term customer habits ● 7-Eleven may need a full retail experience redesign, not just a menu upgrade ● Limited-time cultural pop-ups could create stronger consumer engagement ● Coffee and customizable experiences may offer a lower-risk path to changing customer behavior If you enjoyed the episode, leave a review and share it with another Fixaholic. And next time you walk into a 7-Eleven, ask yourself: are you there out of habit, convenience, or because the brand actually gave you a reason to come back? Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome.All trademarks, IP and brand elements discussed are property of their respective owners. Learn more about your ad choices. Visit megaphone.fm/adchoices

This year, companies spent $8–10 million for a single 30-second Super Bowl commercial, before production, celebrity fees, and amplification even begin. It’s one of the biggest marketing bets any company can make, and one of the few remaining moments of true mass, real-time cultural attention. In this episode, the panel tackles the real question behind the hype: Do Super Bowl commercials actually work, or are brands gambling millions on a flashy coin flip? To answer this question, we're joined by featured guests and ad agency experts Anaka Kobzev (main episode and included post-show) and Amelea Renshaw (post-show) who have both been instrumental in shaping Super Bowl campaigns, among other things: - Anaka has led global communications for legendary agencies like McCann and TBWA and is Founder and Principal of Through Line Advisory, helping brands to elevate their visibility through strategic communications and content. - Amelea is Head of Strategy at Lucky Generals NY, spearheading brand positioning, award-winning creative campaigns, and comms thinking for brands such as Universal (with a 2026 ad spot), Ally, Google, Peloton, Pinterest, and Girls Who Code. Recorded in two parts, the episode opens with a pre-game breakdown, where the panel evaluates the economics, risks, and strategic rationale behind Super Bowl advertising. After the game, the conversation continues with a bonus after-show, analyzing what actually aired, which ads cut through, which ones missed, and what patterns emerged across categories like AI, finance, health, food and beverage. With perspectives from brand strategy, communications leadership, and deep agency experience, the group goes beyond “Was it funny?” and instead evaluates ROI, readiness, cultural fit, and long-term brand impact. Key Topics & Takeaways Why Super Bowl ads now cost 2–3× more than a decade ago The difference between awareness, engagement, and actual business impact When Super Bowl ads amplify strength vs expose weakness Why creative misalignment can erase millions in value The danger of confusing celebrity recognition with brand recall How layoffs, market timing, and internal morale affect ad perception Why some brands win with one ad and others disappear entirely The rise of AI, health, and fintech themes in this year’s game How pre-game leaks and post-game amplification now matter as much as game night Strategic Frameworks Discussed Readiness Test: If your operations can’t handle the spike, don’t buy the spot Lifecycle Fit: Super Bowl ads work best at inflection points, not desperation moments Creative Discipline: Entertainment alone is not strategy Before / During / After: The ad is the spark, not the fire Internal Alignment: Employees must understand the “why,” not just see the spend Cultural Context: Tone matters as much as message Who This Episode Is For CMOs and brand leaders Marketing and communications executives Agency strategists and creatives Founders considering big-budget awareness plays Anyone curious why some Super Bowl ads become legendary and others become memes The Big Question This Episode Answers Is a Super Bowl commercial a smart investment or a very expensive ego play? Final Take Super Bowl commercials can work, but only when the entire business is ready to support the moment. Without operational strength, creative clarity, and strategic intent, the biggest stage in advertising doesn’t save brands, it exposes them. The real win isn’t airtime. It’s alignment, execution, and what happens after the confetti settles. Main Panel Aaron Wolpoff Melissa Eaton Chino Nnadi Anaka Kobzev (Special Guest) Anaka's LinkedIn: https://www.linkedin.com/in/anakakobzev/ Bonus After-Show Panel (Post-game analysis only) Aaron Wolpoff Melissa Eaton Anaka Kobzev (Special Guest) Amelea Renshaw (Special Guest) Amelea's LinkedIn: https://www.linkedin.com/in/amelearenshaw/ Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation, and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

LEGO built one of the most iconic brands in history by standing for children, creativity, and open-ended play. But in recent years, a major shift has taken hold. The company is increasingly chasing adult fans with premium, expensive, highly detailed sets, licensed IP, and collector-focused experiences. In this episode, the panel is joined by toy industry veteran Leo Battersby to examine whether LEGO’s pivot toward adults is a smart growth strategy or a dangerous drift away from the very thing that made the brand legendary. The conversation explores the deep tension between imagination vs instruction, open-ended creativity vs rigid build-by-numbers kits, and long-term cultural pipeline vs short-term revenue growth. With declining birth rates, rising screen time, and changing childhood behavior, LEGO is navigating a radically different world than the one it helped shape. The group debates whether LEGO is slowly turning from a system of play into a premium model-building brand and what that means for future generations of builders. Key Topics & Takeaways Why adult collectors now make up ~25–30% of the toy market How LEGO’s “Adults Welcome” strategy and 18+ sets changed the brand The shift from imaginative play to instruction-following construction Why modern LEGO sets leave less room for creative reinterpretation The impact of screens, media, and IP on how kids play today Declining birth rates and what that means for toy company pipelines The difference between “paint by numbers” and a blank canvas Why nostalgia is powerful but not a long-term growth strategy How LEGO risks losing the next generation of builders The hidden danger of optimizing only for adult money The Strategic Tension Is LEGO still teaching kids how to imagine… or mostly teaching them how to follow instructions? The panel argues that LEGO is not wrong to pursue adults and licensed IP. The real risk is over-indexing on precision, perfection, and display pieces at the cost of the messy, experimental, imaginative play that originally made LEGO magical. The Big Fix Proposed A “LEGO for Life” ecosystem, including: A subscription-based building journey that grows with the child An “Anything Box” starter kit with no instructions, just imagination Age-and-stage based kits that evolve from free play → STEM → advanced builds A community layer where kids and families share creations and challenges A “Pass the Brick” system for reused bricks to improve accessibility Clear separation between: Kid-first creative play LEGO Adult premium collectible LEGO The goal: Use adult profits to subsidize kid-first innovation and rebuild the long-term pipeline of LEGO fans. The Big Question This Episode Answers Is LEGO building the future of imagination, or just really expensive shelf art? Final Take LEGO doesn’t have an adult problem. It has a pipeline problem. The brand must protect the emotional and creative experiences that make people become adult LEGO fans in the first place, or the nostalgia engine eventually runs dry. Panel Aaron Wolpoff Melissa Eaton Chino Nnadi Guest Leo Battersby Former Mattel executive and co-founder of Mattel Creations, the adult collectibles business that scaled from zero to $110M. Currently founder of Midnight Rally Club and VP of Brand Creative at Fluid Logic. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this special episode of We Fixed It, You’re Welcome, the team welcomes back financial expert Lukas Sundahl to put real numbers behind our hypothetical business fixes. What’s the actual value of “fixing” a struggling company? Lukas analyzes three big names—Southwest Airlines, Party City, and Jaguar—and shows how our proposed strategies could have meant millions in revenue, survival, and long-term brand strength. Expect insights on: Why Southwest’s baggage fees could still work without killing loyalty? How Party City could have survived with community-driven retail? What Jaguar missed in its EV pivot and how to reclaim brand trust? This episode blends strategy + financial modeling, proving that fixing companies isn’t just theory—it’s measurable impact. Listen, learn, and maybe rethink how YOU approach business pivots. We dive deep into the real numbers behind our “fixes.” With returning guest Lukas Sundahl (CFO, financial strategist, LinkedIn thought leader), we analyze three case studies: Southwest Airlines: Would baggage fees really alienate customers? Or could they generate $350M–$450M while keeping loyalty intact? Party City: How localized inventory and community tie-ins might have saved them from bankruptcy—potentially adding $43M–$130M in value. Jaguar: The pitfalls of abandoning brand heritage in the EV race—and how aligning EVs with Jaguar’s legacy could mean $35M–$179M in gains. Chapters 0:00 – Welcome to We Fixed It, You’re Welcome 1:20 – Meet our guest: Lukas Sundahl 2:40 – How we quantify “fixes” 4:20 – Case Study 1: Southwest Airlines 8:00 – Case Study 2: Party City 14:40 – Case Study 3: Jaguar 18:20 – The power of the pivot 23:00 – Why grounding fixes in real companies works 25:45 – Closing thoughts & where to find Lukas Key Themes: The financial impact of strategic pivots Brand loyalty vs revenue growth The “power of the pivot” in corporate turnarounds Why storytelling + numbers matter in fixing companies Key Pull Quote “The numbers—whether worst or best case—prove the power of the pivot. Even small strategic shifts could have meant hundreds of millions in value.” – Lukas Sundahl Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links: • Website - www.wefixeditpod.com • Follow us on: Instagram: @wefixeditpod LinkedIn: https://www.linkedin.com/company/wefixeditpod YouTube: @wefixeditpod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of "We Fixed It, You're Welcome" the hosts tackle American Eagle's controversial ad campaign featuring Sydney Sweeney. Marketing expert Lola Bakare joins to dissect the brand's misstep, exploring the importance of inclusive marketing and authentic consumer engagement. The discussion delves into the risks of shock marketing, the power of Gen Z consumers, and the need for diverse voices in decision-making processes. The panel offers strategic advice for American Eagle to regain trust, emphasizing accountability, employee engagement, and aligning actions with stated values. This episode challenges conventional marketing approaches and provides insights on navigating brand crises in the age of cancel culture. https://wefixeditpod.com/ A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

A beloved American brand finds itself in boiling hot water after a senior executive at Campbell’s is secretly recorded making racist remarks, mocking customers, disparaging the company’s products, and boasting about substance use at work. The recording goes public, the executive is fired, and Campbell’s stock hits a 52-week low. But the real question is not whether the executive deserved to go, it’s what this incident reveals about leadership, culture, and accountability inside the organization. In this episode, our panel is joined by brand growth advisor Javier Farfan (NFL, New Balance, PepsiCo, McDonald's, Anheuser Busch) to unpack what happens when private behavior becomes public, how quickly trust can erode, and why firing one executive is rarely enough to fix a systemic problem. The discussion explores the internal cultural damage, the external brand risk, and the opportunity Campbell’s now has to reset its values, reconnect with consumers, and rebuild trust from the inside out. Rather than debating whether the scandal will blow over, the conversation focuses on what meaningful recovery actually looks like and what brands must do when values, leadership behavior, and public perception collide. Key Topics & Takeaways Why this incident may be more than a single “bad apple” How lower-level employees can change the balance of power inside companies The internal ripple effects of executive misconduct on morale and quality Psychological safety, retaliation, and why employees stop speaking up Culture as a system, not a slogan on the wall The difference between cosmetic fixes and structural change Why silence and minimal PR responses no longer work How consumer trust, nostalgia, and brand legacy can be rebuilt Turning a crisis into a catalyst for reinvention Strategic Fixes Explored Isolating the incident without denying systemic responsibility Holding executives to higher character and integrity standards Making leadership behavior measurable, not theoretical Reinforcing internal accountability and psychological safety Re-centering the brand around community, care, and accessibility Leveraging nostalgia and emotional connection without being performative Using crisis moments as opportunities for product and brand evolution Who This Episode Is For Brand, marketing, and communications leaders Executives and people managers HR and culture leaders Crisis management and PR professionals Anyone interested in how power, culture, and trust intersect inside large organizations Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices

Wendy’s was once the fresh, honest, slightly rebellious burger chain. Today it’s stuck between fast food giants on one side and premium burger rivals on the other. Prices match McDonald’s, but the brand isn’t perceived as a value leader. Quality is decent, but not elevated enough to compete with Five Guys or Shake Shack. So what is Wendy’s now? We sit down with Paul Tuscano, former Chief Digital Officer at KFC US, the man behind their massive digital reinvention. He shares insights from decades in QSR, hospitality, and customer experience to break down why Wendy’s is struggling and how to fix it. What we cover • Why Wendy’s lost its lane • Whether Project Fresh will work • The strengths and weaknesses of the Wendy’s menu • How loyalty, kiosks, personalization, and AI can change QSR • Why Wendy’s social media works, but the stores don’t reflect it • Why legacy brands need clarity and simplicity • How to make Dave Thomas relevant to Gen Z • Why culture and franchise alignment matter more than new tech • How Chick fil A wins with consistency, not complexity • A step by step strategy to rebuild Wendy’s This episode is a must watch for anyone interested in branding, food, marketing, digital transformation, or turning around legacy companies. Guest: Paul Tuscano Former Chief Digital Officer, KFC US LinkedIn: https://www.linkedin.com/in/paultuscano/ Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info. Learn more about your ad choices. Visit megaphone.fm/adchoices