A Head and Heart Approach to Leadership (S8:E1)

A Head and Heart Approach to Leadership (S8:E1)

From Work Better by Steelcase

January 13, 2026 · 31 min

About this episode

Shannon Cohen discusses the emotional challenges leaders face in a 'perma-crisis' workplace and how to build resilience.

Recent McKinsey research describes today’s workplace as a “perma‑crisis,” demanding new levels of emotional stamina from leaders. In this Work Better episode, leadership expert Shannon Cohen explains why thriving now requires more than skill; it requires care, community, and the right “spotters” to support leaders as they take on heavier lifts. Shannon and host Chris Congdon explore the emotional cost of new opportunities, why victories carry weight, and how leaders can build resilience without burning out. Shannon Cohen is an award‑winning author, speaker, and leadership strategist known for her work in emotional intelligence, wellbeing, and leader sustainability. She is the founder of the Rockstar Woman Movement, a national community dedicated to empowering women leaders and changemakers. Through her writing, training, and keynote work, Shannon equips organizations and individuals with the tools to thrive in high‑pressure, high‑impact environments. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast…

People in this episode

Host: Chris Congdon

Guest: Shannon Cohen

Topics covered

  • leadership
  • emotional intelligence
  • resilience
  • community support
  • wellbeing
  • burnout prevention

Keywords

  • leadership
  • emotional stamina
  • community
  • resilience
  • burnout
  • wellbeing
  • Rockstar Woman Movement

Mentioned in this episode

Organizations: McKinsey, Rockstar Woman Movement, Steelcase, Soundpost Studios

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