Beyond Legacy: Talking Proactive Workplace Transformation in Partnership with Zoom

About this episode

The episode discusses the transition from legacy systems to AI-driven platforms in the workplace, emphasizing employee and customer experience.

In this episode of YOM, David Hasenstab (CompuNet) and Matt Russell (Zoom) tackle the challenges of shifting from legacy systems to unified, AI-driven platforms. They discuss how prioritizing employee and customer experience with modular Zoom solutions for hybrid work and contact centers can future-proof communications and boost business outcomes. The episode also explores how CompuNet responded by becoming a Zoom Premier Partner, transitioning from a technology provider to a solution advisor in order to deliver measurable impact to its customers.

People in this episode

Host: David Hasenstab

Guest: Matt Russell

Topics covered

• workplace transformation
• legacy systems
• AI-driven platforms
• employee experience
• customer experience
• hybrid work
• solution advisor

Keywords

• workplace transformation
• legacy systems
• AI platforms
• Zoom solutions
• hybrid work
• CompuNet
• customer experience

Mentioned in this episode

Organizations: CompuNet, Zoom

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