What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP

About this episode

Tom Laird discusses what to look for in a modern contact center outsourcing partner and how to build an effective RFP.

Send us Fan Mail In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency to platform flexibility and agent experience, this is your blueprint for setting the bar higher and finding a partner who can actually mee...

People in this episode

Host: Tom Laird

Topics covered

• outsourcing
• contact center
• RFP
• AI
• customer experience
• partnership

Keywords

• outsourcing partner
• RFP
• AI expectations
• data transparency
• platform flexibility
• agent experience

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