6.02 Customer Focus & The On-Boarding Process

About this episode

The episode discusses key strategies for enhancing customer focus during the on-boarding process with expert Tobias Kederer.

In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive. Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies. In this session, we delve into four (4) key things to do to drive optimal customer focus during on-boaring (and beyond). As Tobias sa...

People in this episode

Guest: Tobias Kederer

Topics covered

• customer focus
• on-boarding process
• professional services
• consulting
• SaaS
• tech companies

Keywords

• customer focus
• on-boarding
• professional services
• consulting
• SaaS
• tech leadership

Mentioned in this episode

Organizations: Andersen Consulting

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