Beyond Portals: Building B2B Brands with eCommerce Websites

About this episode

This episode discusses the importance of creating a unified, customer-centric digital experience in B2B eCommerce.

Beyond Portals: Building B2B Brands with eCommerce In this special episode, we bring you a live session from B2B Online Chicago 2025, featuring Aaron Sheehan, Head of Product Marketing at OroCommerce, and Taylor Simpson, eCommerce & Digital Marketing Strategist at Ciranda, a leading food ingredient distributor. Aaron and Taylor discuss why B2B eCommerce is about more than just portals – and how building a unified, customer-centric digital experience can transform both sales and brand value. Key Takeaways: (01:25) Why traditional portals fall short of building B2B brand trust (03:20) What's a B2B portal, and why it's not enough (04:05) Why branded websites don't drive growth either (05:38) What B2B buyers find frustrating with a current B2B commerce experience (06:50) The proposed solution: Integrating the portal and brand website into one experience (09:11) Ciranda’s journey from two sites to a single customer-first platform (12:14) Personalizing experiences for both major and long-tail food brand customers (13:50) Audience question: How are Ciranda's sales team's operations organized? (16:08) Ciranda's results one quarter after going live with OroCommerce Thanks for…

People in this episode

Guests: Aaron Sheehan, Taylor Simpson

Topics covered

• B2B eCommerce
• digital experience
• brand trust
• customer-centric

Keywords

• B2B Online Chicago 2025
• Ciranda
• OroCommerce

Mentioned in this episode

Products: OroCommerce

Books & works: B2B Commerce UnCut: A Journey Through Change

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