Podcast: Breaking the Security-Convenience Seesaw

About this episode

This episode explores how organizations can balance security and convenience in digital customer experiences.

How can companies deliver secure digital customer experiences without sacrificing customer convenience? In this episode of Bank on Wipfli, we explore how organizations can break the traditional trade-off between security and ease of use in digital workflows. Wipfli’s Robert Zondag, partner, talks with Tracy Fox, co-founder and chief revenue officer of Botdoc, about the future of secure customer engagement, including: • The 72% disconnect between companies’ perceived customer experience and ac...

People in this episode

Host: Robert Zondag

Guest: Tracy Fox

Topics covered

• digital customer experiences
• security
• customer convenience
• digital workflows
• customer engagement

Keywords

• security
• customer experience
• digital workflows
• convenience
• customer engagement

Mentioned in this episode

Organizations: Botdoc

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