Reboarding for Utilities: A Smarter Way to Re-Engage Customers
From BlastPoint Deep Dive Podcast by BlastPoint
May 15, 2025 · 11 min · Episode 11
About this episode
This episode discusses how utilities can enhance customer engagement through reboarding strategies.
Welcome to the BlastPoint Deep Dive Podcast! Utilities have long prioritized onboarding—ensuring that customers get connected, understand their billing cycles, and know how to contact support. But what happens after that initial connection? Too often, the answer is: not much. In today’s dynamic energy landscape, where the push for energy efficiency, affordability programs, and smart technologies is stronger than ever, utilities need a proactive engagement strategy. That’s where reboarding comes in. In this episode, we'll dive into how utilities can boost engagement and program adoption by reintroducing relevant services at key moments in the customer lifecycle and learn how BlastPoint’s Next Best Program (NBP) makes reboarding smarter, more targeted, and more effective. Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!
People in this episode
Host: BlastPoint
Topics covered
- customer engagement
- utilities
- reboarding
- energy efficiency
- program adoption
- smart technologies
Keywords
- utilities
- customer engagement
- reboarding
- energy efficiency
- smart technologies
- program adoption
- customer lifecycle
Mentioned in this episode
Products: Next Best Program (NBP)
Places: energy landscape, customer lifecycle
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