Operational Innovation: Empowering people, enhancing journeys

About this episode

The episode discusses how advancements in operational technologies, combined with expertise, enhance service delivery.

Send us a text message! Technology alone doesn’t define great service — people do. But when innovation meets expertise, that’s when real transformation (and a little bit of magic) happens. On this episode of Connections with BCD Travel, hosts Chad Lemon and Miriam Moscovici sit down with Tanya Green, SVP, Operations, and Rodney Plattner, VP, Operations, to explore how advancements in operational technologies are shaping the service we provide. They unpack how tools like AI, automation, ...

People in this episode

Hosts: Chad Lemon, Miriam Moscovici

Guests: Tanya Green, Rodney Plattner

Topics covered

• operational innovation
• technology
• service enhancement
• AI
• automation
• expertise

Keywords

• operational innovation
• technology
• service
• AI
• automation
• expertise

Mentioned in this episode

Organizations: BCD Travel

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