Unlocking AI and Digital Transformation: A Conversation with Defra’s CTO

About this episode

Kat Finch interviews Paul Mukherjee about digital transformation and AI strategies at Defra.

In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, host Kat Finch delves into the world of digital innovation with Paul Mukherjee, CTO of Defra. Since joining in early 2024, Mukherjee has been steering the digital transformation of the Department for Environment, Food, and Rural Affairs, addressing challenges like legacy systems and data silos while seizing opportunities presented by AI and technology.  Mukherjee shares Defra’s AI strategy, highlighting its potential in areas like customer service chatbots, satellite-driven environmental monitoring, and streamlining ministerial correspondence. He emphasizes the importance of responsible AI adoption, balancing sustainability concerns with productivity gains. The conversation explores how AI can enable predictive analytics, hyper-automation, and entirely new policy outcomes, envisioning a future where technology drives innovation and delivers real value.  Tune in to discover actionable insights on how technology leaders can align digital tools with strategic objectives to create transformative change.    See omnystudio.com/listener for privacy information.

People in this episode

Host: Kat Finch

Guest: Paul Mukherjee

Topics covered

• digital transformation
• AI strategy
• environmental monitoring
• customer service
• responsible AI
• predictive analytics
• hyper-automation

Keywords

• digital innovation
• AI adoption
• technology
• sustainability
• data silos
• ministerial correspondence
• transformative change

Mentioned in this episode

Organizations: Defra, Department for Environment, Food, and Rural Affairs, AI

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