FIR #511: Doing AI Governance Right and Still Getting It Wrong
From FIR Podcast Network by FIR Podcast Network
April 27, 2026 · 1h 33m · Episode 511
About this episode
The episode discusses the challenges of AI governance and internal culture, highlighting a case of a company that failed despite having clear policies and training.
The policies are clear and well communicated. The guardrails are firmly established. Every last employee has been trained. And someone in your organization still releases a public document riddled with AI-generated errors. What went wrong has nothing to do with technology and everything to do with internal culture and accountability. In this long-form April episode, Neville and Shel examine a company that seemingly took all the right steps yet still had to apologize publicly for a court filing riddled with hallucinated citations. Also in this episode: Gartner predicts that, by 2028, 75% of employees will rely on an internal chatbot to get the news that matters to them. How will internal communicators need to rethink their role to ensure everyone knows and understands what they should in order to achieve strategic alignment? One of the promises AI executives have made is a leveling of the playing field, giving lower-level employees the opportunity to excel and rise through the ranks. According to one new study, exactly the opposite has been happening. PR hacks have been accelerating the pace at which they churn out press releases and pitches. That has raised the bar for what it…
People in this episode
Hosts: Neville, Shel
Topics covered
- AI governance
- internal culture
- accountability
- employee communication
- press releases
- journalist trust
- executive announcements
Keywords
- AI governance
- internal culture
- accountability
- employee communication
- press releases
- journalist trust
- executive announcements
Mentioned in this episode
Organizations: Gartner, Apple, Iran
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