How AI can really transform your luxury retail strategy
From Marketing in the Madness by Marketing in the Madness
February 24, 2026 · 16 min · Episode 104
About this episode
The episode features a discussion on how AI can transform luxury retail strategies with insights from industry leaders.
We’re kicking off a brand new Marketing in the Madness series recorded live at Shoptalk Luxe Abu Dhabi. Picture this: a podcast studio on the beach at Emirates Palace, sunshine and some of the sharpest minds in luxury retail talking candidly about AI, loyalty programmes, omnichannel and what the future of commerce actually looks like. Over the next few weeks, we’ll be sharing short, sharp, insight-packed conversations with senior leaders from brands including eBay, Monica Vinader, Hilton and more - basically, the people genuinely shaping what’s next across luxury, retail and tech. And we’re starting strong. In our first episode of this series, Katie Street sits down with Amit Keswani Manghnani, Chief Omnichannel & AI Officer at Chalhoub Group, a 70+ year luxury powerhouse operating across the GCC, Europe and beyond. Here’s what they cover: 00:00 - Welcome to Shoptalk Luxe Abu Dhabi01:12 - Introducing the new Marketing in the Madness series02:05 - Meet Amit Kawani & the scale of Chalhoub Group04:30 - What it really takes to make AI work in retail08:15 - Building predictive models & “next best action” strategies11:40 - AI in action: Meet Layla, the beauty chatbot…
People in this episode
Host: Katie Street
Guest: Amit Keswani Manghnani
Topics covered
- AI in retail
- luxury retail strategy
- omnichannel
- customer loyalty
- future of commerce
Keywords
- AI
- luxury retail
- customer loyalty
- omnichannel strategy
- Shoptalk Luxe
Mentioned in this episode
Organizations: Chalhoub Group, eBay, Monica Vinader, Hilton
Places: GCC, Europe
More episodes of Marketing in the Madness
- How Zara, Vinted & TikTok Shop are changing E-commerce · June 9, 2026 · 47 min
- Boots’ Product Director: Why retailers are getting customer experience WRONG · June 2, 2026 · 29 min
- How behavioural SCIENCE can improve your marketing · May 26, 2026 · 35 min
- How the Ex-CMO of LinkedIn & WeWork does B2B marketing in the age of AI · May 19, 2026 · 26 min
- How AI AGENTS are changing ecommerce, checkout & product discovery · May 12, 2026 · 39 min
- How Joseph is transforming LUXURY fashion through customer obsession · May 5, 2026 · 18 min
Explore listener stats, chart rankings, contacts and more on the Marketing in the Madness podcast page.