263: Empowering Teams and Elevating CX with Jamie Homen

About this episode

In this episode, Jamie Homen shares insights on leadership and customer experience from his extensive career in the industry.

Send us Fan Mail In this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer experience (CX) leader with over 20 years in the industry. Now leading CX at Mural, an AI-powered visual collaboration platform, Jamie shares valuable perspectives on effective leadership, cross-functional alignment, and how customer-centric decisions drive business success. 🛤️ Jamie’s Journey into Customer Experience Starting as a call center ag...

People in this episode

Host: Yanique Grant

Guest: Jamie Homen

Topics covered

• customer experience
• leadership
• cross-functional alignment
• business success
• AI-powered collaboration

Keywords

• customer experience
• leadership
• Mural
• cross-functional teams
• business success
• AI collaboration

Mentioned in this episode

Organizations: Mural

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